fix problems on Homey [iphone]

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—— Run into issues on Homey ? Get help pending when official support gets back to you!

Homey — A better smart home
Info:
company: Athom B.V.
: https://support.athom.com
: homey.app
Chat with our AI-based Homey Support
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Compatibility issue

Limited device compatibility

Fix: Visit the Homey app store to explore available apps for your devices. Sometimes, third-party developers create apps that enhance compatibili... ⇲

No advanced flows on iPad

Fix: Use the Homey web interface on your iPad to access advanced flow features that may not be available in the app. OR If you have access to... ⇲
 
UI issue

Navigation not intuitive

Fix: Familiarize yourself with the app by exploring the settings and help sections. You can also look for online tutorials or user guides that pr... ⇲

Poor scrolling experience

Fix: Try closing other apps running in the background to free up resources on your iPhone, which can improve scrolling performance. OR Adjust... ⇲
 
Customization issue

Missing basic grouping features

Fix: Use the 'Rooms' feature in the Homey app to group devices by location, which can help manage them more easily even if basic grouping is not... ⇲

Inability to rearrange devices

Fix: Check if the app allows you to create custom views or dashboards where you can arrange devices according to your preference. OR If rearra... ⇲

Lack of colored themes

Fix: Explore the app settings to see if there are any theme options available, or check for updates that may introduce new themes. OR Consider... ⇲

Inability to hide devices

Fix: Use the 'Archive' feature if available, which may allow you to hide devices from the main interface without deleting them. OR Consider cr... ⇲
 
Quality issue

Limited app quality

Fix: Regularly check for updates in the App Store, as developers often release patches that improve app performance and quality. OR Clear the... ⇲
 
Performance issue

Inconsistent app performance

Fix: Ensure your iPhone is running the latest iOS version, as updates can improve app performance and stability. OR Try uninstalling and reins... ⇲
 
Updates issue

Old apps not updated for new version

Fix: Check the Homey community forums for any unofficial updates or workarounds that other users may have found for older apps. OR If possible... ⇲
 
Installation issue

Frustrating setup process

Fix: Follow a step-by-step guide or video tutorial for setting up Homey, as visual aids can simplify the process. OR Break the setup process i... ⇲
 
Payments issue

Subscription required for full functionality

Fix: Review the features included in the free version and prioritize using those to maximize your experience without a subscription. OR Look f... ⇲

High cost with additional fees

Fix: Review your subscription plan and usage to identify any unnecessary features or services that can be downgraded to reduce costs. OR Look... ⇲
 
Network issue

Connectivity issues with devices

Fix: Ensure that all devices are within range of your Homey hub and that they are powered on and connected to the same network. OR Reset the n... ⇲
 
Account issue

Account deletion process not functional

Fix: Try accessing your account settings through a different device or browser to see if the deletion option works there. OR If the option is... ⇲
 
Screen issue

No full screen support on iPad Pro

Fix: Check for any updates to the Homey app that may add full-screen support for iPad Pro. OR Use the Homey web interface in a browser on your... ⇲
 
Syncing issue

Integrations break and do not restore automatically

Fix: Regularly check the status of your integrations in the Homey app and manually reconnect them if they break. OR Create a routine to period... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.6%

Bad experience
15.1%

Neutral
5.4%

~ from our NLP analysis of 186 combined software ratings.

 Switch to these Alternatives:
Hubitat
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Eve for Matter & HomeKit
The Home Remote
Aqara Home
Signals for HomeKit
Hue Essentials

 Private Data Homey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Homey Pro Backups: $0.99 Automatically backup your Homey's data.
  2. Homey Premium: $2.99 Enjoy the full Homey experience.
  3. Dashboards (Homey Pro 2019): $25.00 Create the ideal dashboard for any scenario.
  4. Moods (Homey Pro 2019): $8.99 Save lighting setups easily with Moods.