fix problems on Luma 3D Capture [iphone]

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—— Run into issues on Luma 3D Capture? Get help pending when official support gets back to you!

Luma 3D Capture
Info:
company: Luma AI, Inc.
: https://lumalabs.ai
: lumalabs.ai
Chat with our AI-based Luma 3D Capture Support
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UI issue

Scanning process is difficult

Fix: 1. Familiarize yourself with the app's tutorial or help section to understand the scanning process better. 2. Practice scanning with simple... ⇲

Unstable photo selection process

Fix: 1. Ensure that your device has enough storage space available to handle photo selection. 2. Restart the app to refresh the selection proces... ⇲
 
Camera issue

Poor captures result in noisy scans

Fix: 1. Ensure that the object is well-lit and that you are scanning from multiple angles to capture more detail. 2. Use a plain background to h... ⇲

Limited capture of unusual objects

Fix: 1. Experiment with different angles and distances when scanning unusual objects to see if that improves capture quality. 2. Use a plain bac... ⇲
 
Glitches issue

USDZ sharing interface is glitchy

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Try sharing the USDZ file through differ... ⇲
 
Loading issue

Initial processing times are variable

Fix: 1. Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. Close other apps that... ⇲
 
Storage issue

Images and scans are not stored locally

Fix: 1. Check the app settings to see if there is an option to enable local storage for scans. 2. Regularly back up your scans to a cloud servic... ⇲
 
Bugs issue

Luma 3D Capture experience is inconsistent

Fix: 1. Regularly update the app to the latest version to benefit from bug fixes and improvements. 2. Clear the app's cache and data by offloadi... ⇲

Detailing holes in objects

Fix: 1. When scanning, ensure that you are capturing the object from multiple angles to fill in details. 2. Use a filler material (like clay) to... ⇲
 
Battery issue

Battery drain issues

Fix: 1. Reduce screen brightness while using the app. Go to Settings > Display & Brightness and lower the brightness. 2. Close other apps runnin... ⇲
 
Freezing issue

Luma 3D Capture freezes during uploading

Fix: 1. Ensure you have a stable internet connection before starting the upload. Switch to Wi-Fi if possible. 2. Restart the app and try the upl... ⇲
 
Privacy issue

Censorship of certain words

Fix: 1. Review the words you are trying to use and consider using synonyms or alternative phrases that convey the same meaning. 2. Check if ther... ⇲
 
Video issue

Laggy in-app video capture

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear any temporary issues affecting performa... ⇲
 
Compatibility issue

Regional bans on app usage

Fix: 1. Check if there are any VPN services available that can allow you to access the app from your region. 2. Look for alternative apps that p... ⇲
 
Updates issue

No updates for certain features

Fix: 1. Regularly check the app store for updates and release notes to see if the features you need have been added. 2. Explore alternative apps... ⇲
 
Network issue

Server capacity issues

Fix: 1. Try using the app during off-peak hours when server load may be lower. 2. Clear the app's cache and data to ensure it is running efficie... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
8.5%

Neutral
2.3%

~ from our NLP analysis of 1,760 combined software ratings.

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 Private Data Luma 3D Capture collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics