fix problems on The Story [iphone]

—— Run into issues on The Story? Get help pending when official support gets back to you!

The Story

Info:

company: Spread Truth Ministries, Inc.

: http://spreadtruth.com/contact

: viewthestory.com

Chat with our AI-based The Story Support

🛠️ Common The Story Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No sound on mobile devices

Fix: 1. Check the device's volume settings: Ensure that the volume is turned up and not muted. You can do this by using the volume buttons on the... ⇲

Registration issues with email/password

Fix: 1. Double-check your email and password: Ensure that you are entering the correct email address and password. Pay attention to case sensitiv... ⇲

Registration issue

Google and Facebook sign-up failures

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection, as this can affect the sign-up process. 2. Update the... ⇲

Compatibility issue

The Story not optimized for iPad

Fix: 1. Use the iPhone compatibility mode: If The Story app is not optimized for iPad, you can still run it in iPhone compatibility mode. Open th... ⇲

UI issue

Clarity issues with Bible passages

Fix: 1. Adjust text size: Go to the app settings and look for text size options. Increasing the text size may help improve clarity. 2. Change th... ⇲

Updates issue

Lack of recent updates

Fix: 1. Check for updates: Regularly check the App Store for updates to The Story app. Go to the App Store, tap on your profile icon, and scroll... ⇲

Bugs issue

Inaccurate representation of scripture

Fix: 1. Verify scripture references: Cross-check the scripture references within the app with a reliable Bible source to confirm accuracy. 2. Re... ⇲

Customization issue

Limited language availability

Fix: 1. Check app settings: Go to the app settings and see if there are options to change the language. Some apps have hidden language settings t... ⇲