fix problems on UTA On Demand [iphone]

​

—— Run into issues on UTA On Demand? Get help pending when official support gets back to you!

UTA On Demand
Info:
company: Via Transportation, Inc.
: https://support.ridewithvia.com/hc/en-us/articles/360035659571-What-is-Via-
: www.rideuta.com
Chat with our AI-based UTA On Demand Support
   Hello! How can I assist you?  

characters left:
 
Loading issue

Drivers often late or do not show up

Fix: After booking a ride, keep an eye on the app for any notifications regarding your driver’s status. If a driver is late, you can cancel the r... ⇲

Limited availability of drivers

Fix: Try using the app during different times of the day to see if driver availability improves. Peak hours may have more demand, leading to fewe... ⇲
 
Crashes issue

UTA On Demand frequently crashes or malfunctions

Fix: Try restarting your iPhone to clear any temporary glitches. If the app continues to crash, uninstall it and then reinstall it from the App S... ⇲
 
Support issue

Drivers unprofessional or rude

Fix: If you encounter an unprofessional driver, document the incident and report it through the app. Providing specific details can help the serv... ⇲

Poor customer service response

Fix: Use the in-app support feature to submit your inquiries or issues. Be as detailed as possible to expedite the response process. OR Check... ⇲

Drivers distracted while driving

Fix: If you notice a driver being distracted, politely remind them to focus on the road. Your safety is important, and drivers should prioritize... ⇲
 
Payments issue

Issues with payment processing

Fix: Ensure that your payment method is valid and has sufficient funds. Check your payment settings in the app to confirm that your card informat... ⇲

Inconsistent acceptance of payment cards

Fix: Check the app's payment settings to ensure that your card is listed as a valid payment method. If your card is not accepted, try using a dif... ⇲
 
Customization issue

UTA On Demand does not allow for advance booking

Fix: If advance booking is not available, consider setting a reminder on your phone to book your ride at the desired time. This way, you can ensu... ⇲

Location-based ticket purchasing is inconvenient

Fix: If location-based purchasing is causing issues, try to manually enter your location in the app to see if that resolves the problem. OR Co... ⇲

Inability to provide feedback on drivers

Fix: After your ride, look for an option in the app to rate your driver. If this feature is not available, check the app's support section for al... ⇲
 
UI issue

UTA On Demand lacks user-friendly features compared to competitors

Fix: Familiarize yourself with the app's features by exploring the settings and help sections. Sometimes, features may be available but not immed... ⇲
 
Network issue

Frequent miscommunication about driver location

Fix: Ensure that your GPS is enabled and functioning properly on your device. This can help improve the accuracy of the driver’s location in the... ⇲

Service reliability issues during peak hours

Fix: During peak hours, consider planning your rides in advance or using the app during off-peak times to avoid reliability issues. OR If you... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.8%

Bad experience
7.7%

Neutral
1.5%

~ from our NLP analysis of 1,767 combined software ratings.

 Switch to these Alternatives:
ParkSLC
UDOT Traffic
SLC International
Solitude Mountain
UDOT Road Conditions
Deer Valley Resort
Utah State Parks
Connect Bus
Transit • Subway & Bus Times
ParkUT

 Private Data UTA On Demand collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics