fix problems on Thumbtack [iphone]

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—— Run into issues on Thumbtack? Get help pending when official support gets back to you!

Thumbtack: Home Service Pros
Info:
company: Thumbtack, Inc.
: http://support.thumbtack.com
: www.thumbtack.com
Chat with our AI-based Thumbtack Support
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Support issue

Poor customer support

Fix: If you encounter poor customer support, document your interactions and escalate your concerns through the app's support channels. Be clear a... ⇲

Limited recourse for disputes

Fix: To prepare for potential disputes, keep thorough documentation of all communications and agreements with clients. This can serve as evidence... ⇲

Poor communication from support

Fix: If you experience poor communication from support, try reaching out through multiple channels (e.g., email, chat, phone) to increase your ch... ⇲

Inability to provide timely assistance

Fix: If you find that assistance is not timely, consider setting up a schedule for regular check-ins with support or contractors to ensure that y... ⇲
 
Network issue

Unreliable contractors

Fix: To mitigate the risk of unreliable contractors, conduct thorough research before hiring. Look for contractors with high ratings and positive... ⇲

Delayed responses from contractors

Fix: To address delayed responses, set a clear timeline for when you expect to hear back from contractors. Communicate this timeline upfront to e... ⇲
 
Security issue

Lack of background checks

Fix: To ensure safety when hiring contractors, perform your own background checks. Use online resources to verify their credentials, licenses, an... ⇲

Inadequate vetting of professionals

Fix: To ensure you hire qualified professionals, ask for proof of certifications, licenses, and insurance before hiring. This can help you verify... ⇲
 
UI issue

Confusing app navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located, and consider creating a... ⇲

Unclear contractor capabilities

Fix: To clarify contractor capabilities, ask for examples of previous work and client testimonials. This can help you gauge their experience and... ⇲
 
Payments issue

Charges for unresponsive leads

Fix: To avoid charges for unresponsive leads, set clear expectations with potential clients about response times. If a lead does not respond with... ⇲

Excessive fees for service providers

Fix: To manage excessive fees, evaluate your pricing strategy and consider adjusting your rates to account for the fees. This can help ensure tha... ⇲
 
Account issue

Inaccurate project matching

Fix: To improve project matching, ensure that your project descriptions are detailed and specific. Include all relevant information that can help... ⇲

Account deactivation issues

Fix: If you face account deactivation issues, review the app's terms of service to ensure compliance. Make any necessary adjustments to your acco... ⇲
 
Ads issue

Misleading quotes

Fix: To avoid misleading quotes, ask contractors to provide detailed breakdowns of their estimates. This can help you understand what is included... ⇲
 
Bugs issue

Unsatisfactory completion of work

Fix: To ensure satisfactory completion of work, establish clear expectations and milestones with contractors before the project begins. Regular c... ⇲
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 what users are saying
Good experience
98.1%

Bad experience
1.0%

Neutral
0.9%

~ from our NLP analysis of 358,137 combined software ratings.

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 Private Data Thumbtack collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics