fix problems on OneMockup [iphone]

—— Run into issues on OneMockup? Get help pending when official support gets back to you!

OneMockup - Make Custom Mockup

Info:

company: Chengdu Reinvent Technology Co., Ltd.

: https://www.onenice.tech

: www.onenice.tech

Chat with our AI-based OneMockup Support

🛠️ Common OneMockup Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Perspectives appear as flat images

Fix: Check the settings within the app to ensure that the perspective options are enabled. Look for any toggle or checkbox that might allow you t... ⇲

Restore Purchases function does not work

Fix: Ensure that you are logged into the same Apple ID that was used to make the original purchase. Go to the app settings and look for the 'Rest... ⇲

Compatibility issue

Low resolution for non-iPhone X materials

Fix: Check if there are any settings within the app that allow you to select the resolution or quality of the mockups. If available, choose a hig... ⇲

Image saving issues on certain devices

Fix: Check the app's permissions in your device settings to ensure it has access to your photo library. Go to Settings > Privacy > Photos and mak... ⇲

Payments issue

No access to PRO options after payment

Fix: Verify that the payment went through by checking your purchase history in the App Store. If the payment is confirmed, log out of the app and... ⇲

Features issue

Exporting transparent PNGs not available

Fix: Check the export settings in the app to see if there is an option to enable transparent backgrounds. Look for a checkbox or toggle that spec... ⇲

Loading issue

Templates not loading

Fix: Ensure that you have a stable internet connection, as some templates may require online access to load. Try switching to a different Wi-Fi n... ⇲

OneMockup does not load properly

Fix: Check for any available updates for the app in the App Store. Sometimes, developers release patches to fix loading issues after an update.... ⇲

Screen issue

OneMockup displays a white screen

Fix: Force close the app and restart it. On iPhone, swipe up from the bottom of the screen (or double-click the home button) to view open apps, t... ⇲

Crashes issue

OneMockup crashes on latest update

Fix: Try clearing the app's cache or data if the option is available. This can help resolve issues caused by corrupted data after an update. OR... ⇲

Certain features crash the app

Fix: Identify which features are causing the crashes and avoid using them until a fix is available. Keep the app updated to ensure you have the l... ⇲

Bugs issue

Quality suffers when scaling or rotating images

Fix: When scaling or rotating images, try to use the original resolution images as much as possible. Avoid scaling down images significantly, as... ⇲

Video issue

Limited video support for mockups

Fix: Check the app's documentation or help section to see if there are any specific formats or resolutions required for video support. Ensure you... ⇲

UI issue

No landscape orientation option for iPad

Fix: Check the app settings to see if there is an option to enable landscape mode. Some apps have a toggle for orientation settings. OR If lan... ⇲

Customization issue

Lack of custom template options

Fix: Explore the app's existing templates to see if any can be modified to suit your needs. Some templates may allow for customization within the... ⇲