fix problems on SchoolPass [iphone]

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SchoolPass
Info:
company: Raptor Technologies, LLC
: https://raptortech.com/support/
: raptortech.com
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Slow issue

Slow performance

Fix: 1. Restart the App: Close the app and reopen it to refresh its performance. 2. Update iOS: Ensure your iPhone is running the latest version... ⇲
 
Login issue

Multiple logins required for different schools

Fix: 1. Use a Password Manager: Consider using a password manager to store and autofill your login credentials for different schools, making it e... ⇲

Login issues and account recognition failures

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or website. 2. Check Username: Ensure... ⇲
 
Customization issue

Cannot edit driver information

Fix: 1. Check Permissions: Ensure that you have the necessary permissions to edit driver information. If you are not the admin, contact the schoo... ⇲
 
Settings issue

Inability to save profile changes

Fix: 1. Ensure Internet Connection: Check that you have a stable internet connection when trying to save changes. 2. Log Out and Log Back In: So... ⇲
 
UI issue

Calendar view shows errors

Fix: 1. Sync Calendar: Ensure that your calendar is properly synced with the app. Go to Settings > Calendar > Accounts and check if your school c... ⇲

Excessive clicks required for simple tasks

Fix: 1. Familiarize with Shortcuts: Spend some time exploring the app to learn if there are shortcuts or quicker navigation options available. 2... ⇲

Missing features in UI

Fix: 1. Explore Settings: Check the app settings to see if there are options to enable or customize features that may not be immediately visible.... ⇲
 
Compatibility issue

No CarPlay integration

Fix: 1. Use Bluetooth: While waiting for CarPlay integration, connect your iPhone to your car via Bluetooth to access basic functionalities. 2.... ⇲
 
Registration issue

Unclear password setup instructions

Fix: 1. Follow Standard Password Guidelines: Use a mix of upper and lower case letters, numbers, and special characters. 2. Use a Password Manag... ⇲

Inability to create new accounts without linking to social media

Fix: 1. Use Temporary Email: If you prefer not to link social media, consider using a temporary email service to create an account. 2. Check for... ⇲
 
Notifications issue

Notifications not sent to parents

Fix: 1. Check Notification Settings: Go to your iPhone Settings > Notifications > SchoolPass and ensure notifications are enabled. 2. Re-enable... ⇲
 
Bugs issue

Inconsistent app functionality

Fix: 1. Restart the App: Close and reopen the app to refresh its functionality. 2. Clear Cache: Offload the app to clear any cached data that ma... ⇲

Lack of quality assurance

Fix: 1. Provide Feedback: While not contacting support, consider discussing issues with other users to find common problems and potential solutio... ⇲
 
Network issue

500 internal server error messages

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart the A... ⇲
 
Loading issue

SchoolPass does not open or gets stuck on loading screen

Fix: 1. Force Close the App: Double-click the Home button (or swipe up) and swipe up on SchoolPass to close it. Reopen the app. 2. Restart Your... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize Online Resources: Check the app's website for FAQs, user guides, or community forums that may provide answers to common issues.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.3%

Bad experience
7.4%

Neutral
1.3%

~ from our NLP analysis of 3,046 combined software ratings.

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 Private Data SchoolPass collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics