fix problems on Arc Search [iphone]

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—— Run into issues on Arc Search ? Get help pending when official support gets back to you!

Arc Search — Find it, Faster
Info:
company: The Browser Company of New York Inc.
: https://resources.arc.net/hc/en-us/requests/new
: arc.net
Chat with our AI-based Arc Search Support
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Loading issue

Certain sites do not load

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try switching... ⇲
 
Bugs issue

AI summaries can be off-target

Fix: Provide feedback on the summaries directly within the app if that option is available. This can help improve the AI's performance over time.... ⇲
 
Slow issue

Laggy performance on older devices

Fix: Close any unnecessary background apps to free up system resources. Double-tap the home button (or swipe up from the bottom on newer models)... ⇲

Slow response time for 'Browse for Me' feature

Fix: Ensure that your internet connection is stable and fast. If you are on a slow network, try switching to a faster Wi-Fi connection or using c... ⇲
 
Compatibility issue

Limited features compared to desktop version

Fix: Familiarize yourself with the features available on the mobile version. Check the app's help section or user guide to maximize the use of ex... ⇲

Limited support for iPad version

Fix: Check if the app has a dedicated iPad version or if it is optimized for iPad use. If not, try using the iPhone version in compatibility mode... ⇲
 
Customization issue

No permanent tabs or bookmarks

Fix: Use the 'Favorites' feature if available. Bookmark important pages by tapping the star icon or similar option to save them for quick access... ⇲

Lack of customization options

Fix: Explore the app settings to see if there are any hidden customization options. Sometimes, features are not immediately obvious and may requi... ⇲
 
UI issue

Inconsistent tab management

Fix: Try to establish a routine for managing tabs. Regularly close tabs you no longer need to keep the interface clean and manageable. OR If t... ⇲
 
Search issue

AI search lacks iterative refinement

Fix: Try rephrasing your search queries to see if that yields better results. Sometimes, slight changes in wording can lead to improved AI respon... ⇲
 
Syncing issue

Synchronization issues with desktop version

Fix: Ensure that you are logged into the same account on both the mobile and desktop versions of Arc Search. This is crucial for synchronization... ⇲
 
Ads issue

Occasional ads may appear despite ad blocker

Fix: Check the ad blocker settings within the app to ensure it is enabled and configured correctly. Sometimes, ad blockers require specific setti... ⇲
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 what users are saying
Good experience
98.0%

Neutral
1.1%

Bad experience
0.9%

~ from our NLP analysis of 16,619 combined software ratings.

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 Private Data Arc Search collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics