fix problems on My Doctor Online (NCAL Only) [iphone]

—— Run into issues on My Doctor Online (NCAL Only)? Get help pending when official support gets back to you!

My Doctor Online (NCAL Only)

Info:

company: Kaiser Permanente

: https://mydoctor.kaiserpermanente.org/mobile/app-support

Chat with our AI-based My Doctor Online (NCAL Only) Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App does not notify users of messages from medical team or doctor

Fix: Check the notification settings on your iPhone. Go to Settings > Notifications > My Doctor Online and ensure that notifications are enabled.... »»

Recent upgrade causes app to shut down

Fix: Try uninstalling and reinstalling the app. Press and hold the app icon until it jiggles, tap the 'X' to delete it, then go to the App Store... »»

UI issue

Messaging system is unintuitive and requires multiple taps

Fix: Familiarize yourself with the messaging layout by exploring the app. Take note of the most common actions you perform and try to streamline... »»

Lack of user-friendly interface for elderly patients

Fix: Consider simplifying the navigation by creating a step-by-step guide for elderly users to follow when using the app. OR Encourage elderly... »»

Uploads issue

Cannot attach more than 3 photos at a time

Fix: If you need to send more than 3 photos, consider sending them in multiple messages. Attach 3 photos, send the message, and then attach the r... »»

Messages issue

Cannot email multiple providers at once

Fix: Instead of emailing multiple providers, send individual emails to each provider. Keep a template ready to save time when composing similar m... »»

Draft messages appear as undelivered

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal before sending messages. OR Try loggin... »»

Limited character count for messages

Fix: If you have a lengthy message, consider breaking it into multiple messages to convey your full thoughts. OR Draft your message in a notes... »»

Loading issue

Past appointments section does not load

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. Reo... »»

Settings issue

Paperless option repeatedly prompts user

Fix: Look for a setting in the app that allows you to opt-out of paperless notifications. This may be found in the account or preferences section... »»

Bugs issue

E-visit option is overly reliant on bots

Fix: If you find the bot unhelpful, try to request a human representative directly in the chat, if that option is available. OR Document your... »»

Crashes issue

App crashes after updates

Fix: After an update, restart your iPhone to ensure all new files are properly loaded. This can help resolve crashing issues. OR Check for any... »»

Freezing issue

App freezes on loading screen

Fix: Force close the app and restart it. If it continues to freeze, try restarting your iPhone to clear any temporary glitches. OR Ensure your... »»

Syncing issue

Appointment changes not updated in system

Fix: Manually refresh the app by pulling down on the screen to see if the changes appear. If not, log out and log back in to refresh your data.... »»

Support issue

Emails ignored by covering physician

Fix: Follow up with a phone call to the office to ensure your email was received and to express the urgency of your message. OR Consider using... »»

Difficulty in canceling orders through chat

Fix: If the chat feature is unresponsive, try to cancel your order through the app's order history or settings section, if available. OR Docum... »»

Search issue

No search function for doctors or messages

Fix: Manually scroll through your contacts or messages to find the information you need. Consider organizing your messages by date or sender for... »»

Notifications issue

Notifications do not support messages

Fix: Check the app settings to see if there are options to enable message notifications specifically. If not, consider setting reminders for chec... »»

Compatibility issue

Inconsistent password functionality between app and website

Fix: Ensure you are using the same email and password combination for both the app and website. If you have changed your password, update it in b... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.8%

Neutral

1.8%

Bad experience

1.4%

~ from our NLP analysis of 75,065 combined software ratings.

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Private Data My Doctor Online (NCAL Only) collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Sensitive Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics