fix problems on Five Guys Burgers & Fries [iphone]

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Five Guys Burgers & Fries
Info:
company: Five Guys Franchisor, LLC
: https://www.fiveguys.com/contact-us
: www.fiveguys.com
Chat with our AI-based Five Guys Burgers & Fries Support
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UI issue

Confusing order conversion from delivery to pickup

Fix: 1. Review Order Options: Before finalizing your order, double-check the delivery and pickup options presented. Make sure to select the corre... ⇲

Lack of detailed historical order information

Fix: 1. Check Account Settings: Go to your account settings in the app and see if there’s an option to view order history. If not, try logging in... ⇲

No order tracking system

Fix: 1. Call the Store: If you want to track your order, call the Five Guys location where you placed your order to get updates on its status. 2... ⇲

No space for special requests or notes

Fix: 1. Use the Notes Section: If there’s a notes section in the app, utilize it to add any special requests. 2. Call the Store: After placing y... ⇲

No rewards or loyalty program

Fix: 1. Keep Track of Purchases: Until a rewards program is implemented, keep track of your purchases manually to monitor your spending. 2. Prov... ⇲
 
Payments issue

No option for electronic tipping

Fix: 1. Use Cash: If you want to tip, consider bringing cash to the store for your order. 2. Tip in Person: If you’re picking up your order, you... ⇲

Issues with gift card usage

Fix: 1. Check Balance: Ensure your gift card has a balance by checking it on the Five Guys website or by calling customer service. 2. Enter Corr... ⇲

No option to save multiple gift cards

Fix: 1. Keep a Record: Until the app allows for multiple gift cards, keep a physical or digital record of your gift card numbers and balances. 2... ⇲
 
Customization issue

Limited customization options

Fix: 1. Use the Notes Section: If available, use any notes or special requests section to specify your customization preferences. 2. Call the St... ⇲
 
Compatibility issue

Incompatibility with older iOS versions

Fix: 1. Update iOS: Check if your device can be updated to a newer iOS version by going to Settings > General > Software Update. If an update is... ⇲

Inconsistent app performance across locations

Fix: 1. Test Different Locations: If possible, try ordering from different Five Guys locations to see if performance varies. 2. Clear App Cache:... ⇲
 
Support issue

Poor customer support for missing items

Fix: 1. Document Your Order: Keep a record of your order details and any missing items. 2. Call the Store: If you notice something is missing, c... ⇲
 
Security issue

Five Guys Burgers & Fries requires frequent password resets

Fix: 1. Use a Password Manager: Consider using a password manager to securely store and autofill your passwords, reducing the need to remember th... ⇲

Difficulties with credit card security

Fix: 1. Use Secure Payment Methods: Consider using secure payment methods like Apple Pay if available, which can provide an extra layer of securi... ⇲
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 what users are saying
Good experience
99.2%

Neutral
0.5%

Bad experience
0.3%

~ from our NLP analysis of 171,841 combined software ratings.

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 Private Data Five Guys Burgers & Fries collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data