fix problems on EE [iphone]

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—— Run into issues on EE? Get help pending when official support gets back to you!

EE: Game, Home, Work & Learn
Info:
company: EE LIMITED
: https://ee.co.uk/help/accounts-billing-and-topping-up/sign-up-and-manage-your-account/my-ee-account-help/my-ee-app
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Network issue

Inability to manage roaming services effectively

Fix: To manage roaming services, ensure that you have enabled roaming on your device. Go to 'Settings' > 'Cellular' > 'Cellular Data Options' > '... ⇲

Poor interaction between app and network

Fix: Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the app performs better. Additio... ⇲

Slow and unreliable internet connection

Fix: To improve your internet connection, try moving closer to your Wi-Fi router or switching to a different Wi-Fi network if available. If using... ⇲
 
Login issue

Frequent login errors and redirects to website

Fix: Clear the app's cache and data by uninstalling and reinstalling the app. This can resolve issues related to corrupted data that may be causi... ⇲

Error messages when trying to log in

Fix: If you encounter error messages during login, ensure that you are entering the correct username and password. Use the 'Forgot Password' opti... ⇲

EE does not remember login details across updates

Fix: To help the app remember your login details, ensure that you have enabled the 'Remember Me' option during login. This may help retain your c... ⇲
 
Bugs issue

Data usage tracking inaccuracies

Fix: To track data usage accurately, ensure that the app has permission to access your cellular data. Go to 'Settings' > 'Cellular' and scroll do... ⇲
 
Features issue

No ability to share data

Fix: If the app does not allow data sharing, consider using the website version to see if it offers this feature. Some functionalities may be ava... ⇲
 
UI issue

EE only works in portrait mode

Fix: If you prefer landscape mode, check if your device's orientation lock is enabled. Swipe down from the top-right corner of the screen to acce... ⇲
 
Support issue

Customer service access issues

Fix: If you are having trouble accessing customer service through the app, try using the website to find contact information or live chat options... ⇲
 
Payments issue

Lack of transparency in billing

Fix: To gain more insight into your billing, check your account statements through the app or website. Look for a detailed breakdown of charges a... ⇲

No support for certain payment options

Fix: If your preferred payment method is not supported, check if there are alternative payment methods available within the app or on the website... ⇲
 
Performance issue

Inconsistent app performance

Fix: To improve app performance, ensure that your device has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' and delete any... ⇲
 
Account issue

Limited utility for managing account abroad

Fix: When abroad, ensure that you have a stable internet connection (Wi-Fi or cellular) to access the app. If the app has limited functionality,... ⇲
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 what users are saying
Good experience
88.1%

Bad experience
7.3%

Neutral
4.6%

~ from our NLP analysis of 2,027 combined software ratings.

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 Private Data EE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics