fix problems on Axxess HomeCare [iphone]

—— Run into issues on Axxess HomeCare? Get help pending when official support gets back to you!

Axxess HomeCare

Info:

company: Axxess Technology Solutions

: http://www.axxess.com/support

: www.axxess.com

Chat with our AI-based Axxess HomeCare Support

🛠️ Common Axxess HomeCare Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Axxess HomeCare frequently logs out

Fix: Check your device's settings to ensure that the app has permission to run in the background. Go to Settings > Axxess HomeCare > Background A... ⇲

Error messages during login

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Crashes issue

Axxess HomeCare crashes often

Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve stability. Go to t... ⇲

Performance issue

Inconsistent performance

Fix: Close other apps running in the background to free up memory. Double-tap the Home button (or swipe up from the bottom on newer iPhones) and... ⇲

Glitches issue

Glitches while clocking in and out

Fix: Ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Axxess HomeCare is se... ⇲

Slow issue

Slow loading times

Fix: Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if loading times improve. Also, con... ⇲

Screen issue

Black screen upon opening

Fix: Force close the app and reopen it. Swipe up from the bottom of the screen (or double-tap the Home button) to see all open apps, then swipe u... ⇲

UI issue

Cannot access task list

Fix: Ensure that you have a stable internet connection, as the task list may require data to load. Switch between Wi-Fi and cellular data to chec... ⇲

Poor design and confusing menus

Fix: Familiarize yourself with the app by exploring each menu option. Consider creating a quick reference guide for yourself to navigate more eas... ⇲

Does not rotate for client signature

Fix: Check your device's orientation lock. Swipe down from the top-right corner of the screen to access the Control Center and ensure the orienta... ⇲

Permissions issue

Location verification issues

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and set Axxess HomeCare to 'While Using... ⇲

Logout issue

Intermittent problems with signing out

Fix: Try clearing the app's cache by offloading it as mentioned earlier. This can help resolve any temporary issues with signing out. OR Log o... ⇲

Installation issue

Requires frequent reinstallation

Fix: Check for updates to both the app and your iOS version. Keeping both updated can help reduce the need for frequent reinstallation. OR Fre... ⇲

Network issue

Inconsistent functionality on Wi-Fi and cellular data

Fix: Test your internet connection by using other apps to see if they work consistently. If not, consider resetting your network settings by goin... ⇲

Support issue

Long hold times for support

Fix: Utilize any available self-help resources within the app or on the Axxess website, such as FAQs or troubleshooting guides, to resolve issues... ⇲

Updates issue

Updates do not resolve issues

Fix: After updating the app, try restarting your device to ensure that all changes take effect properly. Sometimes, a restart is necessary for up... ⇲