fix problems on YRU [iphone]

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—— Run into issues on YRU? Get help pending when official support gets back to you!

YRU
Info:
company: Y R U
: https://yrushoes.com/pages/customerservice
: yrushoes.com
Chat with our AI-based YRU Support
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UI issue

Buttons produce error messages

Fix: 1. Restart the app: Close the YRU app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swipin... ⇲

Sections for shoes do not work

Fix: 1. Restart the app: Close the YRU app completely and reopen it to see if the sections load properly. 2. Check for updates: Go to the App Sto... ⇲

YRU does not display sale and discount codes

Fix: 1. Check promotions section: Look for a promotions or deals section within the app to find current sales and discount codes. 2. Visit the we... ⇲
 
Crashes issue

YRU is unusable most of the time

Fix: 1. Check your internet connection: Ensure you have a stable connection. Switch between Wi-Fi and cellular data to see if performance improve... ⇲
 
Bugs issue

Items disappear from app

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the content. 2. Check for updates: Ensure you have the latest version... ⇲

YRU auto-selects incorrect sizes

Fix: 1. Manually select sizes: Always double-check the size selected before adding items to your cart. If the app continues to auto-select incorr... ⇲
 
Notifications issue

No notifications received

Fix: 1. Check notification settings: Go to Settings > Notifications > YRU and ensure that notifications are enabled. Adjust settings as needed. 2... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Check FAQs: Look for a help or FAQ section within the app or on the website for common issues and solutions. 2. Use alternative contact m... ⇲
 
Compatibility issue

YRU is not compatible with screen readers

Fix: 1. Use VoiceOver: Enable VoiceOver in Settings > Accessibility > VoiceOver. This may help navigate the app better, even if it’s not fully co... ⇲
 
Customization issue

YRU does not have size filters

Fix: 1. Use search function: Manually search for items by size in the app’s search bar to find what you need. 2. Check categories: Browse through... ⇲
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 what users are saying
Good experience
78.4%

Bad experience
16.7%

Neutral
4.9%

~ from our NLP analysis of 162 combined software ratings.

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 Private Data YRU collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics