fix problems on Horizon Blue [iphone]

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—— Run into issues on Horizon Blue? Get help pending when official support gets back to you!

Horizon Blue
Info:
company: Horizon Healthcare Services Inc
: http://www.horizonblue.com/contact-us/member-contacts
: www.horizonblue.com
Chat with our AI-based Horizon Blue Support
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Payments issue

No payment center in the app

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as new features may be added in updates. Go to the App Store and c... ⇲

Payment processing issues

Fix: 1. Check Payment Information: Ensure that your payment information is up to date and correctly entered in the app settings. 2. Restart the A... ⇲
 
Search issue

Cannot search for Behavioral Health providers

Fix: 1. Use Filters: If the app has a filter option, make sure to select the appropriate categories for Behavioral Health providers. This can hel... ⇲

Find a provider section unresponsive

Fix: 1. Restart the App: Close the app completely and reopen it to refresh the provider search functionality. 2. Check Internet Connection: Ensur... ⇲
 
Bugs issue

Technical difficulties when submitting claims

Fix: 1. Review Submission Guidelines: Make sure you are following the correct steps for submitting claims as outlined in the app. Check for any s... ⇲

Inconsistent credit card scanner

Fix: 1. Ensure Good Lighting: Make sure you are in a well-lit area when using the credit card scanner, as poor lighting can affect its ability to... ⇲
 
Network issue

Telehealth feature often unavailable

Fix: 1. Check Availability: Ensure that the telehealth feature is available in your area and that you have the necessary permissions enabled in t... ⇲
 
Login issue

Horizon Blue locks users out without reason

Fix: 1. Reset Password: If you are locked out, try resetting your password through the app or website. This can often resolve access issues. 2. C... ⇲

Frequent sign-in required

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option during sign-in, make sure to enable it to reduce the frequency of sign-ins. 2... ⇲
 
Errors issue

Error messages when accessing features

Fix: 1. Update the App: Ensure you have the latest version of the app installed, as updates often fix bugs that cause error messages. 2. Restart... ⇲
 
UI issue

Poor layout and hard to read fonts

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size and display settings to make the app easier to re... ⇲
 
Compatibility issue

Limited file format for claims submissions

Fix: 1. Convert Files: Use a file conversion app or online service to convert your documents into a supported format before submission. 2. Check... ⇲
 
Settings issue

Basic coverage information lacking detail

Fix: 1. Review Policy Documents: Check your policy documents or the Horizon Blue website for more detailed coverage information that may not be a... ⇲
 
Slow issue

Slow and buggy provider search functionality

Fix: 1. Check Internet Connection: Ensure that your device is connected to a stable internet connection, as poor connectivity can slow down searc... ⇲
 
Customization issue

No doctor ratings available in the app

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as new features like doctor ratings may be added in updates. 2. Us... ⇲
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 what users are saying
Good experience
96.6%

Neutral
2.2%

Bad experience
1.2%

~ from our NLP analysis of 60,002 combined software ratings.

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 Private Data Horizon Blue collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics