fix problems on EN- Official Light Stick [iphone]

—— Run into issues on EN- Official Light Stick? Get help pending when official support gets back to you!

EN- Official Light Stick

Info:

company: HYBE Co., Ltd

: https://hybecorp.com

: hybecorp.com

Chat with our AI-based EN- Official Light Stick Support

🛠️ Common EN- Official Light Stick Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

light stick connection failed

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Restart both your iPhone and the light stick.... ⇲

EN- Official Light Stick crashes when confirming color change

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. 2. Clear the app's... ⇲

Updates issue

firmware update fails

Fix: 1. Ensure that your light stick is fully charged before attempting a firmware update. 2. Make sure you are connected to a stable Wi-Fi netwo... ⇲

light stick shuts off during update

Fix: 1. Ensure that the light stick is fully charged before starting the update process. 2. Restart the update process after ensuring the light s... ⇲

Network issue

EN- Official Light Stick disconnects from light stick

Fix: 1. Ensure that your iPhone is within a reasonable distance from the light stick to maintain a strong Bluetooth connection. 2. Turn off any o... ⇲

inability to connect after initial use

Fix: 1. Restart your iPhone and the light stick to reset any connection issues. 2. Ensure that the light stick is charged and within range of you... ⇲

self mode connection issues

Fix: 1. Ensure that the light stick is in self mode and that you are following the correct steps to connect. 2. Restart the light stick and try t... ⇲

EN- Official Light Stick does not recognize light stick

Fix: 1. Ensure that the light stick is powered on and within range of your iPhone. 2. Restart both the app and the light stick to refresh the con... ⇲

EN- Official Light Stick fails to find light stick after concert

Fix: 1. Restart your iPhone and the light stick to refresh the connection. 2. Ensure that Bluetooth is enabled on your iPhone and that the light... ⇲

Support issue

no help section in app

Fix: 1. Look for any FAQs or support links on the app's App Store page. Sometimes, developers provide help resources there. 2. Check the official... ⇲

no response from developers regarding issues

Fix: 1. Look for user forums or community groups where other users may have shared solutions or workarounds for similar issues. 2. Document your... ⇲

Bugs issue

incorrect seating information

Fix: 1. Check if the app has a settings or preferences section where you can manually input or adjust seating information. 2. Ensure that you hav... ⇲

light stick works but app does not

Fix: 1. Restart the app and check if it recognizes the light stick again. 2. Ensure that your iPhone's Bluetooth is turned on and that the light... ⇲

Crashes issue

EN- Official Light Stick closes unexpectedly

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary files. 2. Restart your iPho... ⇲

crashes after Bluetooth connection

Fix: 1. Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update. 2. Clear the app's cache by deletin... ⇲