fix problems on Gotcha Technologies [iphone]

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—— Run into issues on Gotcha Technologies? Get help pending when official support gets back to you!

Gotcha Technologies
Info:
company: Gotcha Media Holdings, LLC
: https://ridegotcha.com
: ridegotcha.com
Chat with our AI-based Gotcha Technologies Support
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Bugs issue

Bikes stop working unexpectedly

Fix: 1. Ensure the bike is fully charged: Check the battery level on the bike's display. If it's low, return the bike to a charging station or fi... ⇲

Difficulties with bike locking and unlocking

Fix: 1. Ensure the app is updated: Make sure you have the latest version of the app installed, as updates often fix bugs related to locking and u... ⇲
 
Messages issue

Unclear communication about ride completion

Fix: 1. Check notifications: Ensure that notifications for the app are enabled in your iPhone settings. Go to Settings > Notifications > Gotcha T... ⇲
 
Payments issue

Frequent fines for parking in correct locations

Fix: 1. Review parking guidelines: Check the app for any updated parking guidelines or maps that indicate where bikes can be parked. Familiarize... ⇲

Automatic charges without clear explanation

Fix: 1. Review your account settings: Check your payment and billing settings in the app to understand what charges are being applied. Look for a... ⇲

Inaccurate trip duration charges

Fix: 1. Review trip history: After completing a ride, check the trip history in the app to verify the duration and charges. If you notice discrep... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use in-app support: Navigate to the support section of the app and submit a detailed request or issue. Include all relevant information t... ⇲

No FAQs or helpful information in the app

Fix: 1. Search online: Look for FAQs or user guides on the Gotcha Technologies website or other online resources that may provide the information... ⇲
 
Updates issue

Issues with app functionality after updates

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Gotcha Technologies, and select 'Offload App'. This will clear the cache... ⇲
 
Account issue

Inability to delete account or personal information

Fix: 1. Check account settings: Navigate to the account settings in the app to see if there is an option to delete your account or manage persona... ⇲
 
Gameplay issue

Bikes are heavy and hard to pedal without assist

Fix: 1. Use the assist mode: Make sure to activate the assist mode in the app before starting your ride. This will provide additional power to he... ⇲
 
UI issue

Lack of clear instructions in the app

Fix: 1. Explore the app: Take time to navigate through all sections of the app to familiarize yourself with its features. Look for any tutorial o... ⇲

Gotcha Technologies shows incorrect bike availability

Fix: 1. Refresh the app: Pull down on the screen to refresh the bike availability list. This can help update the information in real-time. 2. Che... ⇲
 
Battery issue

Problems with battery life and assist mode

Fix: 1. Monitor battery usage: Check the battery level before starting your ride and ensure the bike is fully charged. If the battery drains quic... ⇲
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 what users are saying
Good experience
87.9%

Bad experience
9.3%

Neutral
2.7%

~ from our NLP analysis of 5,550 combined software ratings.

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 Private Data Gotcha Technologies collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics