fix problems on Ooredoo Qatar [iphone]

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—— Run into issues on Ooredoo Qatar? Get help pending when official support gets back to you!

Ooredoo Qatar
Info:
company: Ooredoo
: http://www.ooredoo.qa
Chat with our AI-based Ooredoo Qatar Support
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UI issue

Inaccurate display of remaining call minutes and data

Fix: Log out and log back into the app. This can refresh your account information. Go to the app settings and select 'Log Out', then log back in... ⇲

Difficulties with password entry interface

Fix: Ensure that your keyboard settings are correct. Go to Settings > General > Keyboard and check if any settings are interfering with your typi... ⇲

Unclear navigation and irrelevant information

Fix: Familiarize yourself with the app layout. Spend some time exploring each section to understand where to find the information you need. OR... ⇲

Recurring data entry required for family members' bills

Fix: Check if the app allows you to save family members' billing information in a profile. If available, save their details to avoid re-entering... ⇲
 
Crashes issue

Ooredoo Qatar crashes on quick bill payment

Fix: Try restarting your iPhone. Hold down the power button and slide to power off. Once the device is off, turn it back on and try the payment a... ⇲
 
Payments issue

No option to save card information for future payments

Fix: Check if the app has a 'Save Card' option during the payment process. If not, consider using Apple Pay for quicker transactions in the futur... ⇲

Cannot perform multiple payments without logging out

Fix: After each payment, try navigating back to the main menu instead of logging out. This may allow you to initiate another payment without logg... ⇲

High charges for services

Fix: Review your current plan and usage. Go to the app's account settings to see if you can switch to a more suitable plan that fits your needs.... ⇲

No payment history viewing option

Fix: Check if the app has a 'Transaction History' or 'Billing' section. If not, try accessing your payment history through the Ooredoo website.... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the app's FAQ section or help center for common issues. This can often provide quicker solutions than waiting for customer support.... ⇲
 
Login issue

Face recognition and touch login issues

Fix: Ensure that Face ID or Touch ID is enabled for the app. Go to Settings > Ooredoo Qatar and check if 'Use Face ID' or 'Use Touch ID' is toggl... ⇲
 
Settings issue

DND settings inaccessible

Fix: Check if the DND settings are available in the app's main menu or settings section. If not, try accessing them through the Ooredoo website.... ⇲
 
Slow issue

Ooredoo Qatar sometimes slow

Fix: Close other apps running in the background to free up resources. Double-click the home button and swipe up on apps to close them. OR Rest... ⇲
 
Security issue

Unresolved hacking issues with account credentials

Fix: Change your password immediately. Go to the app settings and select 'Change Password'. Use a strong, unique password that you haven't used b... ⇲
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 what users are saying
Good experience
73.5%

Bad experience
22.2%

Neutral
4.3%

~ from our NLP analysis of 7,642 combined software ratings.

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 Private Data Ooredoo Qatar collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Identifiers
    • Diagnostics