fix problems on О'КЕЙ Гипермаркеты и доставка [iphone]

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—— Run into issues on О'КЕЙ Гипермаркеты и доставка? Get help pending when official support gets back to you!

О'КЕЙ Гипермаркеты и доставка
Info:
company: ООО "О'КЕЙ"
: https://www.okeydostavka.ru
: www.okmarket.ru
Chat with our AI-based О'КЕЙ Гипермаркеты и доставка Support
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UI issue

Inability to manually enter address

Fix: 1. Go to the app's settings and check if there is an option to enable manual address entry. If not, try updating the app to the latest versi... ⇲

Missing city and street information on map

Fix: 1. Ensure that your location services are enabled for the app by going to Settings > Privacy > Location Services and selecting the app. 2. T... ⇲
 
Bugs issue

Incomplete order fulfillment

Fix: 1. Check your order history in the app to see if there are any notifications regarding your order status. 2. If items are missing, try reord... ⇲

Inaccurate inventory information

Fix: 1. Refresh the app by closing it and reopening it. 2. Check for any updates to the app that may address inventory issues. OR As a workaro... ⇲

Points not credited for purchases

Fix: 1. Check the app's rewards section to ensure you are logged in to the correct account. 2. Review your purchase history to confirm that the p... ⇲
 
Payments issue

Delayed refunds for canceled items

Fix: 1. Check the app for any updates on your refund status. Sometimes, it may take a few days for the refund to process. 2. Ensure that your pay... ⇲
 
Updates issue

Update issues on iPhone

Fix: 1. Go to the App Store, tap on your profile icon, and scroll down to see if there are any pending updates for the app. 2. If the app is not... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Ensure your iPhone's iOS is up to date by going to Settings > General > Software Update. 2. Clear the app's cache by offloading it as men... ⇲
 
Performance issue

Poor performance when selecting items

Fix: 1. Close other apps running in the background to free up memory. 2. Ensure you have a stable internet connection, as poor connectivity can a... ⇲
 
Navigation issue

Navigation issues

Fix: 1. Ensure that location services are enabled for the app in Settings > Privacy > Location Services. 2. Try restarting the app and your iPhon... ⇲
 
Support issue

Long wait times for customer service

Fix: 1. Check the app for any FAQs or help sections that may address your issue without needing to contact customer service. 2. Try reaching out... ⇲
 
Compatibility issue

Limited product availability

Fix: 1. Regularly check the app for updates on product availability, as stock can change frequently. 2. Consider setting up notifications for spe... ⇲
 
Settings issue

Confusing location settings

Fix: 1. Go to the app's settings and look for location settings. Ensure that the correct address is set as your default location. 2. If the app a... ⇲
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 what users are saying
Good experience
88.1%

Bad experience
10.8%

Neutral
1.1%

~ from our NLP analysis of 277 combined software ratings.

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 Private Data О'КЕЙ Гипермаркеты и доставка collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics