fix problems on Jimdo Creator [iphone]

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—— Run into issues on Jimdo Creator? Get help pending when official support gets back to you!

Jimdo Creator
Info:
company: Jimdo GmbH
: http://support.jimdo.com/mobile/
: jimdo.com
Chat with our AI-based Jimdo Creator Support
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Loading issue

Website loading issues

Fix: 1. Check your internet connection to ensure it is stable. 2. Clear your browser cache by going to Settings > Safari > Clear History and Webs... ⇲

Error when trying to access existing website

Fix: 1. Ensure you are logged into the correct account associated with the website. 2. Clear your browser cache and try accessing the website aga... ⇲
 
Uploads issue

Error messages when uploading content

Fix: 1. Ensure that the content you are trying to upload meets the app's size and format requirements. 2. Check your internet connection to ensur... ⇲

Inability to upload videos or GIFs

Fix: 1. Check the file size and format of the videos or GIFs you are trying to upload to ensure they meet the app's requirements. 2. Try uploadin... ⇲
 
Customization issue

Limited color customization options

Fix: 1. Explore the app's settings thoroughly to ensure you are not missing any hidden customization options. 2. Consider using a different templ... ⇲
 
Compatibility issue

Inability to edit without using Safari

Fix: 1. If the app does not allow editing, try accessing the Jimdo website through Safari and use the desktop version for editing. 2. Bookmark th... ⇲
 
Registration issue

Cannot create blog posts on mobile

Fix: 1. Access the Jimdo website through Safari and use the desktop version to create blog posts. 2. Bookmark the blog creation page for easier a... ⇲
 
Security issue

Website not secure warning

Fix: 1. Ensure that your website has an SSL certificate. You can check this in your Jimdo settings. 2. If you are using a custom domain, ensure t... ⇲
 
UI issue

Difficulties in adding additional information

Fix: 1. Ensure you are using the latest version of the app. 2. Try accessing the Jimdo website through Safari for a more comprehensive editing ex... ⇲
 
Account issue

Locked out of account without reason

Fix: 1. Try resetting your password using the 'Forgot Password?' link. 2. Ensure that you are using the correct email associated with your accoun... ⇲

Jimdo Creator logs out and erases progress

Fix: 1. Ensure that you are using the latest version of the app. 2. Check your device settings to ensure that the app has permission to run in th... ⇲
 
Support issue

Poor customer support response

Fix: 1. Check the FAQ section on the Jimdo website for common issues and solutions. 2. Use the community forums to seek help from other users who... ⇲
 
Bugs issue

Inconsistent app performance

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Close other apps running in the background to free up resources. OR 1. Uni... ⇲
 
Payments issue

Cannot cancel subscription easily

Fix: 1. Go to Settings > [your name] > Subscriptions on your iPhone. 2. Find Jimdo in the list and select it to manage your subscription options.... ⇲
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 what users are saying
Good experience
91.2%

Bad experience
6.2%

Neutral
2.6%

~ from our NLP analysis of 764 combined software ratings.

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 Private Data Jimdo Creator collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics