fix problems on Traveluro [iphone]

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—— Run into issues on Traveluro? Get help pending when official support gets back to you!

Traveluro: Hotel Booking
Info:
company: Holisto LTD
: https://www.traveluro.com/
: www.traveluro.com
Chat with our AI-based Traveluro Support
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Bugs issue

Incorrect booking dates

Fix: Double-check the dates you are entering before finalizing your booking. Make sure to confirm the dates on the confirmation screen before sub... ⇲

Inconsistent reservation information

Fix: Always double-check the details of your reservation on the confirmation page and compare it with what you see in the app. If discrepancies a... ⇲
 
Customization issue

No option to change or cancel reservations

Fix: Review the terms and conditions of your booking to understand the cancellation policy. If changes are not allowed, consider rebooking for th... ⇲

No edit button for bookings

Fix: If you need to make changes, check if there is an option to contact customer support directly through the app for assistance with your booki... ⇲

Inability to book multiple nights at once

Fix: Try booking each night separately if the app does not allow for multiple-night bookings. This may be a temporary workaround until the issue... ⇲

No cancellation option in the app

Fix: If the app does not provide a cancellation option, check the website for cancellation procedures or contact customer support directly for as... ⇲
 
Network issue

Automated customer service hangs up

Fix: When calling, try to navigate through the automated system quickly by pressing the appropriate numbers for your issue. This may help you rea... ⇲

Long wait times on calls

Fix: Try calling during non-peak hours, such as early mornings or late evenings, to reduce wait times. OR If possible, use the app or website... ⇲
 
Support issue

Delayed email responses

Fix: Set a reminder to follow up on your email if you do not receive a response within a few days. A polite follow-up can sometimes expedite the... ⇲

Difficult to reach customer support

Fix: Try using multiple channels to reach customer support, such as phone, email, and social media. Sometimes, one method may yield better result... ⇲

Poor communication from customer service

Fix: Document all interactions with customer service, including dates and times of calls or emails. This can help you escalate the issue if neces... ⇲

Customer service tactics designed to frustrate

Fix: Stay calm and patient during your interactions. If you feel frustrated, take a break and try again later to avoid escalating the situation.... ⇲
 
UI issue

Traveluro buttons unresponsive

Fix: Try closing the app completely and reopening it. If that doesn't work, restart your device to clear any temporary glitches. OR Ensure tha... ⇲
 
Payments issue

No refund for canceled reservations

Fix: Review the cancellation policy carefully before booking to understand the terms regarding refunds. If you believe you are entitled to a refu... ⇲

No guarantee of booking without insurance fee

Fix: If you are uncomfortable with the insurance fee, consider looking for alternative booking options that do not require it. Compare different... ⇲

Refusal to provide new payment methods

Fix: Check if there are any settings in your account that need to be updated to allow for new payment methods. Sometimes, payment options can be... ⇲
 
Notifications issue

No confirmation sent for reservations

Fix: Check your email settings to ensure that emails from the company are not being filtered out. Add the company's email address to your contact... ⇲
 
Security issue

Scam-like behavior reported by users

Fix: Research the company thoroughly before making any bookings. Look for reviews and ratings from other users to gauge their experiences. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
90.4%

Good experience
9.6%

Neutral
0.0%

~ from our NLP analysis of 52 combined software ratings.

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 Private Data Traveluro collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics