fix problems on Earthmate [iphone]

​

—— Run into issues on Earthmate? Get help pending when official support gets back to you!

Earthmate
Info:
company: Garmin
: https://support.garmin.com
: www.garmin.com
Chat with our AI-based Earthmate Support
   Hello! How can I assist you?  

characters left:
 
Crashes issue

Earthmate crashes daily

Fix: 1. Update the app to the latest version by going to the App Store, searching for Earthmate, and tapping 'Update' if available. 2. Restart yo... ⇲
 
Messages issue

Inability to manage preset messages

Fix: 1. Check the app settings for any options related to managing preset messages. Look for a section labeled 'Messages' or 'Templates'. 2. If n... ⇲

Limited message capabilities and storage

Fix: 1. Regularly delete old messages to free up storage space within the app. 2. Check the app settings for any options to increase message stor... ⇲
 
UI issue

Difficult to read map labels

Fix: 1. Zoom in on the map to see if the labels become clearer. 2. Check the app settings for any options to adjust map display settings or theme... ⇲

Clunky interface for creating routes and waypoints

Fix: 1. Familiarize yourself with the app's interface by reviewing any available tutorials or help sections. 2. Practice creating routes and wayp... ⇲
 
Customization issue

No user adjustable font size

Fix: 1. Check the app settings for any accessibility options that may allow you to increase text size. 2. Adjust the overall text size on your iP... ⇲

Dark mode implementation is incomplete

Fix: 1. Check the app settings to see if there is a dark mode option and enable it. 2. If dark mode is not fully implemented, consider using the... ⇲
 
Features issue

Earthmate lacks basic features like exporting tracks

Fix: 1. Check the app settings or help section to see if there are any hidden options for exporting tracks. 2. Use a third-party app that can imp... ⇲

Inability to remove track points

Fix: 1. Look for an option in the app settings or track management section that allows you to edit or delete track points. 2. If no option exists... ⇲

Topo maps lack elevation information

Fix: 1. Check the app settings to see if there is an option to enable elevation data on topo maps. 2. Use a different mapping app that provides d... ⇲
 
Slow issue

Earthmate unresponsive for 1-2 seconds

Fix: 1. Close other apps running in the background to free up system resources. 2. Restart your iPhone to clear any temporary glitches. OR 1.... ⇲
 
Syncing issue

Messages not syncing properly

Fix: 1. Ensure that your internet connection is stable, as poor connectivity can affect message syncing. 2. Log out of the app and log back in to... ⇲
 
Support issue

Poorly designed website for data management

Fix: 1. Use a different web browser to access the website, as some browsers may render the site better than others. 2. Clear your browser's cache... ⇲
 
Downloads issue

No option for Wi-Fi only downloads

Fix: 1. Go to Settings > Cellular and toggle off cellular data for the Earthmate app to force it to use Wi-Fi only. 2. Download content when conn... ⇲
 
Bugs issue

Earthmate deletes waypoints

Fix: 1. Regularly back up your waypoints by exporting them if the app allows. 2. Check the app settings for any options related to waypoint manag... ⇲
 
Notifications issue

No native handling of message notifications

Fix: 1. Check the app settings for notification options and ensure they are enabled. 2. Go to Settings > Notifications > Earthmate and adjust the... ⇲

Inconsistent message notifications

Fix: 1. Check the app's notification settings to ensure they are properly configured. 2. Go to Settings > Notifications > Earthmate and ensure th... ⇲
 
Freezing issue

Frequent app lockups

Fix: 1. Ensure that your iPhone has enough storage space by going to Settings > General > iPhone Storage and deleting unnecessary files. 2. Resta... ⇲
 
Compatibility issue

Earthmate does not support CarPlay

Fix: 1. Use your iPhone directly for navigation instead of relying on CarPlay. 2. Check for any updates to the app that may add CarPlay support i... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
51.4%

Good experience
33.6%

Neutral
15.0%

~ from our NLP analysis of 247 combined software ratings.

 Switch to these Alternatives:
CalTopo: Backcountry Mapping
FarOut Guides
Gaia GPS: Mobile Trail Maps
onX Backcountry Trail Maps GPS
Trailforks: Offline Bike Maps
Avenza Maps: Offline Mapping
GOHUNT / Hunt Research & Maps
EVERYWHERE App
Navionics® Boating
iOverlander Legacy

 Private Data Earthmate collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics