fix problems on Employee Engagement Manager [iphone]

—— Run into issues on Employee Engagement Manager? Get help pending when official support gets back to you!

Employee Engagement Manager

Info:

company: NICE Ltd

: https://eemmobileapps.nicewfm.com/supportpage.html

: www.nice.com

Chat with our AI-based Employee Engagement Manager Support

🛠️ Common Employee Engagement Manager Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Employee Engagement Manager takes a long time to load

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage. Find the Employee Engagement Manager app and tap on it. If th... ⇲

Employee Engagement Manager crashes frequently

Fix: 1. Restart your iPhone: Hold down the power button until you see the slider, then slide to power off. Wait a few seconds, then turn it back... ⇲

Face ID login does not work

Fix: 1. Re-enable Face ID for the app: Go to Settings > Face ID & Passcode. Enter your passcode, then scroll down to 'Other Apps' and toggle off... ⇲

Cannot stay logged in

Fix: 1. Check for app updates: Ensure you have the latest version of the app installed from the App Store. OR 2. Clear app data: Go to Setting... ⇲

Notifications issue

Notifications stop being sent

Fix: 1. Check notification settings: Go to Settings > Notifications > Employee Engagement Manager. Ensure that 'Allow Notifications' is turned on... ⇲

Duplicate notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Employee Engagement Manager and ensure that notifications are set up correc... ⇲

Inability to clear notification alerts

Fix: 1. Restart the app: Close the app completely and reopen it to see if the alerts can be cleared afterward. OR 2. Check notification settin... ⇲

Permissions issue

Cannot request absence unless available

Fix: 1. Check your availability settings: Ensure that your availability is correctly set in the app. Go to your profile or settings within the ap... ⇲

Slow issue

Employee Engagement Manager bogs down during VTO or overtime offers

Fix: 1. Close other apps: Double-click the home button (or swipe up from the bottom) and close any unnecessary apps running in the background to... ⇲

Employee Engagement Manager is slow and outdated

Fix: 1. Update the app: Go to the App Store and check for updates for the Employee Engagement Manager app. Keeping it updated can improve perform... ⇲

Updates issue

Inconsistent schedule updates

Fix: 1. Refresh the app: Pull down on the schedule screen to refresh the data. This can help in getting the latest updates. OR 2. Check your i... ⇲

Employee Engagement Manager does not update in real time

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data and check for updates. OR 2. Check your internet connection: Ensure... ⇲

Glitches issue

Glitches when swapping shifts

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitch persists. OR 2. Check for updates: Make sure the app is u... ⇲

Customization issue

Limited options for taking days off in advance

Fix: 1. Review company policy: Check if there are specific guidelines or restrictions on taking days off in advance within the app or company han... ⇲

UI issue

Cannot view future schedules

Fix: 1. Refresh the schedule: Pull down on the schedule screen to refresh the data and check if future schedules appear. OR 2. Check your inte... ⇲

Small swipe area for time off requests

Fix: 1. Use a stylus or your finger's tip: If the swipe area is small, try using a stylus or the tip of your finger to make it easier to select t... ⇲

Bugs issue