fix problems on PharmEasy [iphone]

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—— Run into issues on PharmEasy? Get help pending when official support gets back to you!

PharmEasy - Healthcare App
Info:
company: 91streets Media Technologies Private Limited
: http://pharmeasy.in/
: pharmeasy.in
Chat with our AI-based PharmEasy Support
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Notifications issue

Lack of communication regarding stock issues

Fix: Regularly check the app for updates on your orders. If you notice a delay, use the app's messaging feature to inquire about the status of yo... ⇲

Order cancellations without notice

Fix: Review your order history and check for any notifications regarding cancellations. If you notice a pattern, consider placing smaller orders... ⇲
 
Support issue

Delayed customer service response

Fix: Use the in-app chat feature during off-peak hours when response times may be quicker. Try to provide all necessary details in your initial m... ⇲

No live customer support

Fix: Utilize the app's FAQ section to find answers to common questions, which may resolve your issue without needing to contact support. OR If... ⇲

Issues with return pickups

Fix: Ensure that you follow the return policy outlined in the app, including packaging and timing for returns. This can help facilitate smoother... ⇲

Bots used for customer support instead of real people

Fix: When interacting with the bot, try to ask specific questions or use keywords that may trigger a more relevant response or escalate to a huma... ⇲

Long wait times for sample collection

Fix: Schedule sample collections during off-peak hours if possible, as this may reduce wait times. OR Check the app for any updates or notific... ⇲

Poor handling of urgent medical needs

Fix: For urgent needs, consider using the app to find nearby pharmacies or clinics that may have the required medications or services available i... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app cache by going to your iPhone settings, selecting the PharmEasy app, and choosing to clear cache or data if available. This ca... ⇲
 
Customization issue

Limited discounts on non-prescription items

Fix: Look for promotional codes or seasonal sales that may be available in the app or on their website. Signing up for newsletters can also provi... ⇲
 
Payments issue

Delivery fees increased during pandemic

Fix: Check if the app offers any subscription services that may waive delivery fees for regular users, which can save you money in the long run.... ⇲
 
UI issue

Confusing order tracking

Fix: Familiarize yourself with the order tracking feature in the app. Take note of the different statuses (e.g., processing, shipped) to better u... ⇲
 
Permissions issue

No option to call customer service from unregistered numbers

Fix: If you need to contact customer service, consider registering a temporary account with the app to access support options. OR Use the app'... ⇲
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 what users are saying
Good experience
76.0%

Bad experience
16.1%

Neutral
7.9%

~ from our NLP analysis of 342 combined software ratings.

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 Private Data PharmEasy collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Usage Data
    • Diagnostics
    • Other Data