fix problems on PocketRx [iphone]

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PocketRx - Refill Medications
Info:
company: Digital Pharmacist Inc.
: http://www.digitalpharmacist.com/support/
: www.digitalpharmacist.com
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Features issue

No expiration date tracking

Fix: 1. Create a reminder in your calendar app for each medication's expiration date. Set alerts a few days before the expiration to ensure you c... ⇲

No comment space for refill requests

Fix: 1. Use the notes feature on your phone to jot down any comments or special instructions for your refills. 2. When submitting a refill reques... ⇲

No visibility of last refill date

Fix: 1. Manually track your last refill dates in a note-taking app or a spreadsheet for easy reference. 2. Create a reminder in your calendar app... ⇲

Cannot delete expired prescriptions

Fix: 1. Keep a separate list of expired prescriptions in a note-taking app until the app allows deletion. 2. Regularly check your prescription li... ⇲

No option to remove old prescriptions

Fix: 1. Keep a separate list of old prescriptions in a note-taking app until the app allows removal. 2. Regularly check for updates to the app th... ⇲

Cannot see all prescriptions in the app

Fix: 1. Ensure that you are logged into the correct account associated with all your prescriptions. 2. Check for any filters or settings in the a... ⇲

Difficult to manage multiple prescriptions

Fix: 1. Create a spreadsheet or document to track your multiple prescriptions, including details like medication name, dosage, and refill dates.... ⇲

No indication of remaining refills

Fix: 1. Manually track your remaining refills in a note-taking app or spreadsheet for easy reference. 2. When you receive a refill, update your l... ⇲
 
Notifications issue

No refill notifications

Fix: 1. Set up manual reminders in your calendar app for when you need to request refills based on your medication schedule. 2. Use a task manage... ⇲

No automatic refill reminders

Fix: 1. Set up manual reminders in your calendar app for each medication's refill date. 2. Use a task management app to create recurring tasks fo... ⇲
 
Bugs issue

Inconsistent refill submission process

Fix: 1. Ensure that you are following the correct steps for submitting refill requests. Double-check the instructions provided within the app. 2.... ⇲

Scanning feature for adding prescriptions does not work

Fix: 1. Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and make sure PocketRx is allowed to acces... ⇲

Multiple entries for the same prescription

Fix: 1. Regularly review your prescription list in the app and delete any duplicates manually. 2. Keep a personal log of your prescriptions to av... ⇲

PocketRx does not show filled medications

Fix: 1. Regularly check your pharmacy's records or website to confirm which medications have been filled. 2. Keep a personal log of filled medica... ⇲

PocketRx does not reliably show new prescriptions

Fix: 1. Regularly refresh the app by pulling down on the screen to check for new prescriptions. 2. Ensure that you are logged into the correct ac... ⇲
 
Messages issue

Confirmation emails do not specify which prescriptions were filled

Fix: 1. After receiving a confirmation email, manually check your prescription list in the app to match the filled prescriptions with your record... ⇲
 
Network issue

Refill requests not submitted if pharmacy is closed

Fix: 1. Plan your refill requests ahead of time, submitting them during pharmacy hours to ensure they are processed. 2. Use the app to check phar... ⇲
 
Account issue

Password reset process is confusing

Fix: 1. Follow the password reset instructions carefully, ensuring you check your spam folder for the reset email. 2. If you encounter issues, tr... ⇲
 
Loading issue

PocketRx takes too long to load

Fix: 1. Close any unnecessary apps running in the background to free up resources. Double-tap the home button and swipe up on apps to close them.... ⇲
 
Settings issue

Preferred location setting not applied

Fix: 1. Go to the app settings and ensure that your preferred location is saved correctly. If not, re-enter your preferred location and save the... ⇲

Cannot change pickup option

Fix: 1. Check the app settings to see if there is an option to change the pickup location. If not, try logging out and back in to refresh your se... ⇲
 
Syncing issue

PocketRx does not save profile changes

Fix: 1. After making changes to your profile, ensure you are clicking the 'Save' button. If the app does not respond, try logging out and back in... ⇲

PocketRx frequently loses user data

Fix: 1. Regularly back up your data using iCloud or iTunes to ensure you can restore it if lost. 2. Clear the app's cache by going to Settings >... ⇲
 
Login issue

Cannot log in or reset password

Fix: 1. Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct email address. 2. If... ⇲
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 Private Data PocketRx collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info