fix problems on Sidus Link [iphone]

—— Run into issues on Sidus Link? Get help pending when official support gets back to you!

Sidus Link

Info:

company: Sidus Link Ltd.

: https://sidus.link/support

Chat with our AI-based Sidus Link Support

🛠️ Common Sidus Link Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Connectivity issues with multiple lights

Fix: 1. Ensure that all lights are powered on and within range of your iPhone. Check the manufacturer's guidelines for the maximum distance betwe... ⇲

User password expiration requires recovery

Fix: 1. To avoid password expiration, regularly update your password within the app settings. 2. Set a reminder to change your password every few... ⇲

Bugs issue

Hue value recall inconsistencies

Fix: 1. Ensure that you are saving your hue settings correctly after adjustments. Double-check that you are following the app's instructions for... ⇲

Network issue

Sidus Link disconnects when switching to other apps

Fix: 1. Check your iPhone's background app refresh settings. Go to Settings > General > Background App Refresh and ensure it is enabled for Sidus... ⇲

Slow issue

Laggy response when reconnecting

Fix: 1. Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. 2. Clear... ⇲

Permissions issue

Requires camera permission for setup

Fix: 1. When prompted for camera permission, go to Settings > Privacy > Camera and enable access for Sidus Link. This is necessary for scanning Q... ⇲

Background issue

Inconsistent background operation

Fix: 1. Ensure that background app refresh is enabled for Sidus Link by going to Settings > General > Background App Refresh. 2. Check your iPhon... ⇲

Compatibility issue

Limited functionality when lights are charging

Fix: 1. Check the app's documentation to understand what features are limited during charging. Some features may be restricted to prevent interfe... ⇲

UI issue

User experience could be improved

Fix: 1. Familiarize yourself with all the app's features by exploring the settings and help sections. This can enhance your overall experience. 2... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

83.9%

Bad experience

12.9%

Neutral

3.2%

~ from our NLP analysis of 603 combined software ratings.

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Private Data Sidus Link collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics