fix problems on Q-SYS UCI Viewer [iphone]

—— Run into issues on Q-SYS UCI Viewer? Get help pending when official support gets back to you!

Q-SYS UCI Viewer

Info:

company: QSC Audio Products, LLC

: https://qscprod.force.com/selfhelpportal/s/topic/0TO0L000000UdqrWAC/qsys

: www.qsys.com

Chat with our AI-based Q-SYS UCI Viewer Support

🛠️ Common Q-SYS UCI Viewer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Q-SYS UCI Viewer crashes on first touch

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Blank screen on app launch

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to see all open apps. Swipe up on the Q-SYS... ⇲

Updates issue

No control after update

Fix: 1. Restart the app: Close the app completely and reopen it to see if the controls become responsive again. 2. Check app permissions: Go to S... ⇲

Lost all zones after update

Fix: 1. Check for zone settings: Open the app and navigate to the settings or configuration section to see if the zones are still listed. If not,... ⇲

Inability to revert to older version

Fix: 1. Check for backups: If you have previously backed up your iPhone using iTunes or iCloud, you may be able to restore an older version of th... ⇲

Network issue

Connectivity issues with cores

Fix: 1. Check network settings: Ensure that your iPhone is connected to the same network as the Q-SYS cores. Go to Settings > Wi-Fi and confirm t... ⇲

Q-SYS UCI Viewer fails to connect to system

Fix: 1. Check network connection: Ensure your iPhone is connected to the same Wi-Fi network as the Q-SYS system. Go to Settings > Wi-Fi and confi... ⇲

Audio issue

Unable to control volume

Fix: 1. Check volume settings: Ensure that the volume controls within the app are not muted or set to a very low level. Look for any mute buttons... ⇲

Loading issue

Q-SYS UCI Viewer does not load main page

Fix: 1. Force close and restart the app: Swipe up to close the app completely and then reopen it to see if it loads properly. 2. Clear app cache:... ⇲

Support issue

No response from customer service

Fix: 1. Check for community forums: Look for user forums or community support pages where other users may have shared solutions to similar issues... ⇲

UI issue

Outdated UI design

Fix: 1. Familiarize yourself with the current layout: Spend some time exploring the app to understand its navigation and features, even if the de... ⇲

No back or home button for navigation

Fix: 1. Use gestures: Familiarize yourself with iOS gestures for navigation. For example, swipe from the left edge of the screen to go back to th... ⇲