fix problems on RYDE [iphone]

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—— Run into issues on RYDE? Get help pending when official support gets back to you!

RYDE - Ride Hailing & More
Info:
company: RYDE Technologies Pte Ltd
: http://rydesharing.com
Chat with our AI-based RYDE Support
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Slow issue

takes too long to get a car

Fix: 1. Check your location settings. Go to Settings > Privacy & Security > Location Services and ensure that RYDE has permission to access your... ⇲

location services are laggy

Fix: 1. Ensure that your location services are enabled and set to 'Always' for the RYDE app. Go to Settings > Privacy & Security > Location Servi... ⇲
 
Payments issue

driver can cancel trip and charge user

Fix: 1. Familiarize yourself with the app's cancellation policy to understand when charges may apply. 2. If a driver cancels, check your payment... ⇲

impossible to get a ride after adding funds

Fix: 1. Ensure that your payment method is correctly linked and that there are no issues with your account balance. Go to your account settings t... ⇲
 
Support issue

poor customer service

Fix: 1. Use the in-app support feature to submit your concerns or issues. Be clear and concise in your description to facilitate a quicker respon... ⇲
 
Messages issue

RYDE gives error messages

Fix: 1. Take note of the specific error message and search for it in the app's help section or online forums for potential solutions. 2. Clear t... ⇲
 
Registration issue

internal server error when registering

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if that resolves the issue. 2. Try... ⇲

verification code not sent

Fix: 1. Check your spam or junk email folder to ensure the verification email was not misdirected. 2. Ensure that you have a stable internet con... ⇲
 
Compatibility issue

RYDE does not work on certain devices

Fix: 1. Check the app's compatibility requirements in the App Store to ensure your device meets them. 2. Update your device's iOS to the latest... ⇲

new version has compatibility issues with other apps

Fix: 1. Check for updates for the conflicting apps in the App Store, as developers may release patches to improve compatibility. 2. If you suspe... ⇲
 
Account issue

unable to create an account

Fix: 1. Ensure that you are using a valid email address and that it is not already associated with another account. 2. Check for any typos in yo... ⇲
 
UI issue

RYDE pops out when entering information

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing the app to behave unexpectedly. 2. Ensure that your iPhone is up... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
70.6%

Bad experience
25.5%

Neutral
3.9%

~ from our NLP analysis of 51 combined software ratings.

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HelloRide-Enjoy your ride

 Private Data RYDE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics