fix problems on Vivint [iphone]

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—— Run into issues on Vivint? Get help pending when official support gets back to you!

Vivint
Info:
company: Vivint
: https://support.vivint.com/
: www.vivint.com
Chat with our AI-based Vivint Support
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Crashes issue

Vivint crashes or freezes

Fix: Update the app. Go to the App Store, check for updates for the Vivint app, and install any available updates. Developers often release updat... ⇲
 
Login issue

Inconsistent login issues

Fix: Reset your password. Sometimes login issues can be resolved by resetting your password through the app or website, ensuring you have the cor... ⇲
 
Notifications issue

Delayed notifications

Fix: Check notification settings. Go to your iPhone settings, find the Vivint app, and ensure that notifications are enabled. Also, check if Do N... ⇲

Inability to silence motion alerts

Fix: Adjust alert settings in the app. Go to the settings menu and look for motion alert options to customize or silence them as needed. OR Te... ⇲
 
Video issue

Poor video quality

Fix: Adjust the camera settings. Open the Vivint app, navigate to the camera settings, and ensure that the video quality is set to the highest av... ⇲
 
Customization issue

Limited customization options

Fix: Explore the app settings thoroughly. Sometimes options are hidden in submenus, so take time to explore all settings to find customization fe... ⇲
 
UI issue

Difficult navigation

Fix: Familiarize yourself with the app layout. Spend some time exploring the app to understand where features are located, which can improve navi... ⇲

Temperature control buttons unresponsive

Fix: Restart the app. Close the Vivint app completely and reopen it to see if the buttons become responsive again. OR Check for updates. Ensur... ⇲
 
Network issue

Frequent disconnections from Wi-Fi

Fix: Check your router settings. Ensure that your router firmware is up to date and that there are no settings that could be causing disconnectio... ⇲

Inability to access features remotely

Fix: Check your internet connection. Ensure that your mobile device has a stable internet connection to access remote features. OR Log out and... ⇲
 
Loading issue

Slow app loading times

Fix: Close other apps running in the background. Double-tap the home button and swipe up on apps to close them, freeing up resources for the Vivi... ⇲
 
Camera issue

Cameras fail to record motion

Fix: Check camera settings. Ensure that motion detection is enabled in the camera settings within the app. OR Reboot the cameras. If possible,... ⇲

Dark images from cameras

Fix: Adjust camera settings. Check if there are options for brightness or night vision in the camera settings and adjust accordingly. OR Ensur... ⇲
 
Compatibility issue

Vivint not compatible with landscape mode

Fix: Check for app updates. Sometimes, compatibility issues are resolved in newer versions of the app, so ensure you have the latest version. O... ⇲
 
Battery issue

Battery issues with devices

Fix: Check battery levels. Go to the device settings in the app to monitor battery levels and replace batteries if they are low. OR Ensure dev... ⇲
 
Installation issue

Installation issues with equipment

Fix: Follow the installation guide carefully. Refer to the user manual or online resources for step-by-step installation instructions. OR Chec... ⇲
 
Support issue

Customer service response delays

Fix: Utilize online resources. Check the Vivint website for FAQs, troubleshooting guides, and community forums that may provide answers without n... ⇲
 
Updates issue

Frequent app updates causing new issues

Fix: Turn off automatic updates. Go to your iPhone settings and disable automatic updates for the Vivint app to control when you update it. OR... ⇲
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 what users are saying
Good experience
90.5%

Bad experience
6.0%

Neutral
3.5%

~ from our NLP analysis of 681,280 combined software ratings.

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 Private Data Vivint collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics