fix problems on EzDevice [iphone]

—— Run into issues on EzDevice? Get help pending when official support gets back to you!

ezDevice

Info:

company: MegaTec

: http://www.megatec.com.tw/faq.htm

: www.megatec.com.tw

Chat with our AI-based ezDevice Support

🛠️ Common ezDevice Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Support link in app doesn't work

Fix: Check your internet connection to ensure that it is stable. If the connection is weak, the support link may not load properly. Try switching... ⇲

Pairing fails in app

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. Then, try to pair the device again from the ap... ⇲

UI issue

ezDevice icons cut off and unclickable

Fix: Check for any available updates for the ezDevice app in the App Store. Updating the app may fix layout issues and improve compatibility with... ⇲

Requires login every time app is opened

Fix: Ensure that you are selecting the 'Remember Me' option when logging in. This should save your login credentials for future sessions. OR C... ⇲

Security issue

Password manager doesn't recognize app

Fix: Manually enter your login credentials into the app instead of relying on the password manager. This can help you determine if the issue is w... ⇲

Network issue

Device shows offline in app

Fix: Ensure that the device is powered on and connected to the same Wi-Fi network as your iPhone. If the device is on a different network, it may... ⇲

Syncing issue

Device not syncing

Fix: Check if the app has the necessary permissions to access your device. Go to Settings > Privacy > Bluetooth and ensure that the ezDevice app... ⇲

Crashes issue

ezDevice crashes on open

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find the ezDevice app, and select 'Offload App'. This will clear th... ⇲

ezDevice is unstable and crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲

Account issue

Devices show as 'No longer associated'

Fix: Try re-pairing the device with the app. Go to the app settings, remove the device, and then follow the pairing process again. OR Check if... ⇲

Compatibility issue

Not compatible with older devices

Fix: Check the app's compatibility requirements in the App Store. If your device does not meet these requirements, consider upgrading to a newer... ⇲

No backward compatibility for ezOutlet devices

Fix: If you have older ezOutlet devices, consider using them with an older version of the app if available. Check if you can find an older versio... ⇲