fix problems on Dreamona [iphone]

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—— Run into issues on Dreamona? Get help pending when official support gets back to you!

Dreamona -AI Video Art Creator
Info:
company: HONGKONG TURING SYNERGY TECHNOLOGY LIMITED
: https://turingsynergy.com/
Chat with our AI-based Dreamona Support
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Payments issue

Credits system is unclear and misleading

Fix: 1. Review the app's FAQ or help section to understand how the credits system works. This may provide clarity on how credits are earned and s... ⇲

Unclear credit tracking and usage

Fix: 1. Regularly check your credit balance within the app and note down your usage after each video generation. 2. Create a simple log to track... ⇲

Additional charges for credits after subscription

Fix: 1. Review your subscription details in the app to understand what is included and what requires additional purchases. 2. Set a budget for ho... ⇲

Unethical business practices regarding subscriptions

Fix: 1. Review the subscription terms carefully to understand what you are agreeing to. If you find any terms unclear, consider documenting them... ⇲
 
Loading issue

Long processing times for video generation

Fix: 1. Ensure you are using a stable and fast internet connection. If possible, switch to Wi-Fi instead of cellular data for better performance.... ⇲
 
Crashes issue

Dreamona crashes or freezes during use

Fix: 1. Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom) and swipe up on ap... ⇲
 
Video issue

Inconsistent video quality

Fix: 1. Experiment with different settings within the app to see if certain configurations yield better results. 2. Ensure that you are using hig... ⇲

Limited video length of 5 seconds

Fix: 1. If the app has a feature to combine multiple 5-second videos, consider creating several short clips and merging them using a video editin... ⇲

No option to retry failed video generations

Fix: 1. Keep a record of the inputs that led to failed generations. This can help you identify patterns and avoid similar issues in the future. 2... ⇲
 
Support issue

Lack of customer support response

Fix: 1. Check the app's help section or community forums for common issues and solutions that may address your concerns. 2. Document your issues... ⇲
 
Compatibility issue

Dreamona not optimized for iPad

Fix: 1. Use the iPhone version of the app on your iPad by enabling compatibility mode. This can sometimes improve usability. 2. Adjust the displa... ⇲
 
Notifications issue

Pop-up notifications in different languages

Fix: 1. Check your device's language settings by going to Settings > General > Language & Region. Ensure it is set to your preferred language. 2.... ⇲
 
Glitches issue

Frequent errors and glitches

Fix: 1. Clear the app's cache if the option is available in the settings. This can help resolve minor glitches. 2. Restart your device to refresh... ⇲
 
Customization issue

No way to test features before purchasing

Fix: 1. Look for a free trial or demo version of the app, if available, to test features before committing to a purchase. 2. Research online for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.8%

Bad experience
10.8%

Neutral
1.4%

~ from our NLP analysis of 3,392 combined software ratings.

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 Private Data Dreamona collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. Subscribe weekly: $4.99 Subscribe weekly
  2. dreamona weekly: $4.99 dreamona weekly auto renewal
  3. Dreamona buy credits_10: $9.99 Dreamona buy credits_10
  4. Subscribe_lifetime: $49.99 Subscribe_lifetime
  5. dreamona buy credits 20: $17.99 dreamona buy credits 20
  6. Dreamona_one_time_hp: $1.99 Dreamona_one_time_hp
  7. Dreamona weekly subscribe: $6.99 按周订阅
  8. one-time charge: $4.99 one-time charge
  9. Dreamona buy credits_50: $44.99 Dreamona buy credits_50
  10. Dreamona buy credits 100: $89.99 Dreamona buy credits 100