fix problems on Superior CU [iphone]

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—— Run into issues on Superior CU? Get help pending when official support gets back to you!

Superior CU
Info:
company: Superior Financial Credit Union, Inc.
: https://www.superiorcu.com/about/superior-credit-union/contact-us
: www.superiorcu.com
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Security issue

Facial recognition feature does not work

Fix: 1. Ensure that your device supports facial recognition and that it is enabled in your iPhone settings. 2. Go to Settings > Face ID & Passcod... ⇲
 
UI issue

Too much information in transaction field

Fix: 1. Review the app settings to see if there are options to customize the transaction display. 2. If available, adjust the settings to show on... ⇲

Deposits and withdrawals in same color text

Fix: 1. Check the app settings for any options to customize the color scheme or themes. 2. If available, change the theme to differentiate betwee... ⇲

Complicated and time-consuming to use

Fix: 1. Familiarize yourself with the app by exploring each section and feature. 2. Create a checklist of frequently used features to streamline... ⇲

Difficult to navigate compared to previous version

Fix: 1. Spend some time exploring the app to understand the new layout. 2. Create a guide for yourself on where to find key features based on you... ⇲
 
Search issue

Cannot search or filter transactions by payor

Fix: 1. Check if there is a search bar at the top of the transaction list. 2. If available, type in the payor's name to see if it filters the res... ⇲

Missing search function

Fix: 1. Check the app's settings or help section to see if there is a hidden search feature. 2. If not, consider using the transaction history ex... ⇲
 
Settings issue

Cannot skip scheduled transfers

Fix: 1. Go to the 'Scheduled Transfers' section in the app. 2. Look for an option to edit or cancel the transfer. 3. If you find the transfer, se... ⇲
 
Compatibility issue

Superior CU does not recognize device

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Restart your iPhone and try logging into the app again. OR 1. Delete... ⇲
 
Customization issue

No quick balance feature under widgets

Fix: 1. Check if the app has a widget option by swiping right on your home screen. 2. If available, tap 'Edit' at the bottom and add the Superior... ⇲
 
Support issue

Customer service response time is slow

Fix: 1. Utilize the app's FAQ or help section for common issues that may resolve your concerns without needing to contact support. OR 1. Consi... ⇲
 
Crashes issue

Superior CU crashes after updates

Fix: 1. Restart your iPhone after an update to clear any temporary glitches. 2. If the app continues to crash, uninstall and reinstall it from th... ⇲
 
Updates issue

Old features missing in new app

Fix: 1. Review the app's update notes in the App Store to see if the features have been moved or renamed. 2. Familiarize yourself with the new la... ⇲
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 what users are saying
Good experience
78.5%

Bad experience
17.0%

Neutral
4.4%

~ from our NLP analysis of 135 combined software ratings.

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 Private Data Superior CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics