fix problems on Verkada Command [iphone]

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—— Run into issues on Verkada Command? Get help pending when official support gets back to you!

Verkada Command
Info:
company: Verkada Inc.
: http://verkada.com
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Audio issue

no distinct ringtone for door intercoms

Fix: 1. Change notification settings: Go to your iPhone settings, scroll down to the Verkada Command app, and check the notification settings. En... ⇲
 
Security issue

difficult Face ID authentication experience

Fix: 1. Ensure Face ID is set up correctly: Go to your iPhone settings, select 'Face ID & Passcode', and make sure Face ID is enabled for the Ver... ⇲
 
UI issue

multiple credential screens after inactivity

Fix: 1. Adjust inactivity timeout settings: Check if there are settings within the app that allow you to adjust the timeout duration before requi... ⇲

verify button hidden behind Dynamic Island

Fix: 1. Adjust screen orientation: Try rotating your iPhone to landscape mode to see if the button becomes visible. 2. Restart the app: Close and... ⇲
 
Freezing issue

Verkada Command freezes during use

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app freezing issues. Hold down the power button and slide to power off, then... ⇲
 
Login issue

login field not appearing

Fix: 1. Restart the app: Close the app completely and reopen it to see if the login field appears. 2. Check for updates: Ensure that you are usin... ⇲

2FA login not supported

Fix: 1. Use alternative security measures: If 2FA is not supported, ensure that you are using a strong password and consider changing it regularl... ⇲
 
Loading issue

video loading issues

Fix: 1. Check internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. Poor connectivity can cause video... ⇲
 
Account issue

Verkada Command logs out every few days

Fix: 1. Check app settings: Look for any settings related to session timeouts or automatic logouts and adjust them if possible. 2. Keep the app u... ⇲
 
Compatibility issue

remote unlock feature not working on iPhones

Fix: 1. Check permissions: Ensure that the Verkada Command app has the necessary permissions to access your device's features. Go to iPhone setti... ⇲
 
Updates issue

new update caused functionality issues on iPad

Fix: 1. Restart the iPad: A simple restart can often resolve issues caused by updates. Hold down the power button and slide to power off, then tu... ⇲
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 Private Data Verkada Command collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics