fix problems on Macmillan Learning EBook [iphone]

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—— Run into issues on Macmillan Learning EBook? Get help pending when official support gets back to you!

Macmillan Learning eBook
Info:
company: HPHLP
: https://community.macmillan.com/community/digital-product-support
: macmillanlearning.com
Chat with our AI-based Macmillan Learning eBook Support
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Customization issue

No margin note-taking

Fix: Use a separate note-taking app on your iPhone to jot down notes while reading. Apps like Apple Notes or Evernote can be used to keep your no... ⇲

Inability to bookmark pages

Fix: Check if there is a bookmark feature in the app settings. If not, consider using a note-taking app to keep track of important pages manually... ⇲
 
Gameplay issue

No answer key for chapter questions

Fix: Check if there are any supplementary materials provided with the eBook, such as a companion website or PDF that may contain the answer keys.... ⇲

No activities associated with the book on app

Fix: Check if there are any updates available for the app that may include new activities or features. OR Look for any companion resources or... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Misleading login error messages

Fix: Double-check your internet connection. A weak or unstable connection can lead to misleading error messages. Try switching to Wi-Fi if you ar... ⇲

Login issues with hyperlink access

Fix: Copy the hyperlink and paste it directly into your browser instead of clicking it from the app. This can sometimes bypass login issues. OR... ⇲

Macmillan Learning eBook does not recognize login

Fix: Double-check your internet connection and try logging in again. A poor connection can lead to login recognition issues. OR Clear the app'... ⇲
 
Performance issue

Inconsistent app performance

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for the Macmillan Learning eBook app, and check for updates... ⇲
 
UI issue

Page jumps when interacting

Fix: Try adjusting your reading settings within the app. Look for options related to scrolling or page transitions that may help stabilize the re... ⇲

Difficult to navigate chapters

Fix: Use the table of contents to jump directly to specific chapters instead of scrolling through the entire book. OR Familiarize yourself wit... ⇲

Unstructured chapter formatting

Fix: Try adjusting the text size or layout settings in the app to see if this improves readability. OR If the formatting is consistently probl... ⇲
 
Account issue

Cannot access 'my account' tab

Fix: Log out of the app and log back in. This can sometimes refresh your access to account features. OR Check for app updates, as this may be... ⇲
 
Support issue

No customer service support

Fix: Look for a help or FAQ section within the app that may provide answers to common questions or issues. OR Search online for user forums or... ⇲
 
Audio issue

Poor audio reading quality

Fix: Check your device's audio settings and ensure that no other apps are interfering with audio playback. Close any unnecessary apps running in... ⇲
 
Slow issue

Slow scrolling through content

Fix: Reduce the amount of content displayed on the screen by adjusting the text size or switching to a simpler layout, which may improve scrollin... ⇲
 
Downloads issue

Inability to add textbooks to library

Fix: Check if you are logged into the correct account that has access to the textbooks. Sometimes, textbooks are tied to specific accounts. OR... ⇲
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 what users are saying
Good experience
81.6%

Bad experience
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Neutral
4.3%

~ from our NLP analysis of 1,791 combined software ratings.

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