fix problems on The Enthusiast [iphone]

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—— Run into issues on The Enthusiast? Get help pending when official support gets back to you!

The Enthusiast
Info:
company: Harley-Davidson Motor Company
: https://www.harley-davidson.com/contact
: www.harley-davidson.com
Chat with our AI-based The Enthusiast Support
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Support issue

No feedback mechanism for reporting problems

Fix: Keep a personal log of issues you encounter, including screenshots and descriptions. This can help you track problems and provide detailed i... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that the app is updated to the latest version on all devices. Go to the App Store, search for The Enthusiast, and check for updates.... ⇲

Not available on iPhone

Fix: Check the App Store to confirm if the app is available for your specific iPhone model. If not, consider using an alternative app that offers... ⇲

No membership info entry on iPhone app

Fix: Check if there is a web version of the app where you can enter your membership information. This may sync with your iPhone app. OR Look f... ⇲

Subscription info not accessible on iPhone

Fix: Check the app settings for a 'Subscription' or 'Account' section where you can view your subscription details. OR If subscription info is... ⇲

Limited back issues available on iPhone

Fix: Check if there is a filter or sorting option in the app that allows you to view all available back issues. OR If back issues are limited,... ⇲
 
Search issue

Difficult to find magazine in the News Stand app

Fix: Use the search function within the News Stand app to quickly locate your magazine. Type the magazine's name in the search bar. OR Organiz... ⇲
 
UI issue

Small font size on smartphones

Fix: Adjust the font size in the app settings if available. Look for a 'Text Size' or 'Accessibility' option to increase the font size. OR If... ⇲

Frustrating navigation layout

Fix: Familiarize yourself with the app's layout by exploring all menus and options. This can help you navigate more efficiently. OR Look for a... ⇲

No zoom-in feature for images

Fix: Try tapping on the image to see if it opens in a larger view. Some apps have hidden zoom features that are not immediately obvious. OR If... ⇲

Navigation requires scrolling through entire articles

Fix: Use the table of contents or any available navigation shortcuts within the app to jump to specific sections of articles. OR If the app al... ⇲

Overall poor user experience

Fix: Take time to explore all features of the app, as some functionalities may not be immediately obvious. Familiarizing yourself with the app ca... ⇲
 
Updates issue

Gaps in issue availability

Fix: Check the app's update logs or announcements for information on upcoming issues. This can help you stay informed about availability. OR C... ⇲
 
Syncing issue

Previous electronic issues have disappeared

Fix: Check the app's archive or library section to see if the issues are stored there. Sometimes, older issues are moved to a different section.... ⇲
 
Downloads issue

Full pictures do not download

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR Check t... ⇲
 
Loading issue

The Enthusiast fails to load issues

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. OR Restart your... ⇲
 
Freezing issue

The Enthusiast becomes unresponsive

Fix: If the app becomes unresponsive, try force closing it and reopening it. If the problem persists, consider uninstalling and reinstalling the... ⇲
 
Login issue

No login option for HOG members

Fix: Check the app settings or main menu for a 'Login' or 'Account' option. If it’s not visible, it may be a feature not yet implemented. OR I... ⇲
 
Customization issue

Inability to adjust font size

Fix: Look for a 'Text Size' option in the app settings. If available, adjust the font size to your preference. OR Use the iPhone's accessibili... ⇲
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 what users are saying
Bad experience
57.7%

Good experience
38.7%

Neutral
3.6%

~ from our NLP analysis of 111 combined software ratings.

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 Private Data The Enthusiast collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics