fix problems on Cincy Library [iphone]

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—— Run into issues on Cincy Library? Get help pending when official support gets back to you!

Cincy Library
Info:
company: Public Library of Cincinnati & Hamilton County
: https://cincinnatilibrary.bibliocommons.com
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Settings issue

No option to maintain filter settings

Fix: After applying filters, check if there is a 'Save' or 'Apply' option. If not, take note of your preferred filters and reapply them each time... ⇲
 
Crashes issue

Crashes upon opening

Fix: Try restarting your iPhone to clear any temporary glitches. If the app continues to crash, uninstall and reinstall the app from the App Stor... ⇲
 
Search issue

Search function is unreliable

Fix: When searching, use specific keywords or phrases to improve search results. Avoid using vague terms that may yield irrelevant results. OR... ⇲
 
Account issue

Inability to switch between accounts easily

Fix: Log out of the current account and log into the other account. Make sure to remember your login credentials for each account. OR If you f... ⇲
 
Notifications issue

No push notifications for due dates or holds

Fix: Check the app's settings to see if notifications are enabled. Go to Settings > Notifications > Cincy Library and ensure notifications are al... ⇲
 
Compatibility issue

Not compatible with iPhones

Fix: Ensure that your iPhone meets the app's minimum requirements. Check the App Store for compatibility information. OR If the app is not com... ⇲
 
UI issue

Poor design for tablet use

Fix: If using a tablet, try adjusting the display settings or zoom level to improve usability. Check if the app has a tablet-specific version.... ⇲

No landscape view option

Fix: Check if there is a setting within the app to enable landscape mode. If not, use the app in portrait mode as a temporary solution. OR If... ⇲

Inconsistent user interface

Fix: Familiarize yourself with the layout and features of the app. Take notes on where things are located to help with navigation. OR If the i... ⇲
 
Login issue

Frequent logouts

Fix: Check if there is an option to stay logged in within the app settings. If not, ensure your internet connection is stable to avoid session ti... ⇲

Login issues with valid credentials

Fix: Double-check your username and password for typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Customization issue

Inappropriate book suggestions

Fix: Adjust your preferences in the app settings if available, or provide feedback on the suggestions to help improve future recommendations. O... ⇲

Difficult to remember app name

Fix: Create a shortcut on your home screen for easy access. You can also rename the shortcut to something memorable. OR Add the app to your fa... ⇲

No dark mode option

Fix: Check your iPhone's settings to see if enabling dark mode system-wide affects the app. Go to Settings > Display & Brightness and toggle Dark... ⇲
 
Slow issue

Slow performance

Fix: Close other apps running in the background to free up resources. You can do this by double-tapping the home button and swiping up on apps to... ⇲
 
Features issue

Lacks self-checkout feature

Fix: Use the library's website or physical self-checkout kiosks if available for checking out items. OR Keep track of items you wish to check... ⇲
 
Support issue

Limited support for troubleshooting

Fix: Look for FAQs or help sections within the app or on the library's website for common troubleshooting tips. OR Join online forums or commu... ⇲
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 what users are saying
Bad experience
60.0%

Good experience
28.0%

Neutral
12.0%

~ from our NLP analysis of 75 combined software ratings.

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 Private Data Cincy Library collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics