fix problems on EZFare [iphone]

​

—— Run into issues on EZFare? Get help pending when official support gets back to you!

EZFare
Info:
company: Ohio Transit Risk Pool
: http://www.ezfare.us
: www.ezfare.us
Chat with our AI-based EZFare Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Limited to purchasing only 3 passes

Fix: 1. Check if there are any settings within the app that allow you to adjust the number of passes you can purchase. Look for options in the ac... ⇲

Transactions take too long to process

Fix: 1. Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. 2. Check if there are a... ⇲

Apple Pay option does not work

Fix: 1. Ensure that Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and check your cards. 2. Restart the app a... ⇲

Inflexible pricing structure for single rides

Fix: 1. Review the pricing options available in the app and see if there are any promotions or discounts that may apply. 2. Consider purchasing... ⇲

Inability to purchase passes with certain cards

Fix: 1. Check if the card you are trying to use is supported by the app. Look for a list of accepted payment methods in the app's settings or hel... ⇲
 
Screen issue

Screen goes black and can't make transactions

Fix: 1. Restart the app by force closing it and reopening it. 2. Check your internet connection. Ensure you are connected to a stable Wi-Fi or c... ⇲
 
Glitches issue

EZFare glitches after multiple downloads

Fix: 1. Uninstall the app completely by pressing and holding the app icon and selecting 'Delete App'. Then, restart your iPhone before reinstalli... ⇲
 
Settings issue

Brightness settings change unexpectedly

Fix: 1. Check your iPhone's display settings. Go to Settings > Display & Brightness and ensure that 'Auto-Brightness' is turned off. 2. If the a... ⇲
 
UI issue

Horrible user interface

Fix: 1. Familiarize yourself with the app's layout by exploring all the menus and options. Sometimes, user interfaces can be confusing at first.... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Check the app for any FAQs or help sections that might address your issue without needing to contact customer service. 2. Try reaching o... ⇲
 
Compatibility issue

No support for password manager or autofill

Fix: 1. Manually enter your login credentials into the app. Make sure to save them in your password manager for future use. 2. Check if the app... ⇲
 
Network issue

Network errors when opening the app

Fix: 1. Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. 2. Restart your router if you are on Wi-... ⇲
 
Crashes issue

EZFare randomly won't open

Fix: 1. Restart your iPhone to clear any temporary issues that may be preventing the app from opening. 2. Check for any available updates for th... ⇲

Frequent app crashes

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by offload... ⇲
 
Syncing issue

Monthly pass not showing in app

Fix: 1. Ensure you are logged into the correct account associated with your monthly pass. Log out and log back in if necessary. 2. Check for any... ⇲

Expired passes not transferring correctly

Fix: 1. Check if there is an option in the app to manually refresh or sync your passes. 2. If the expired passes are still showing, try logging... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
56.5%

Good experience
38.7%

Neutral
4.8%

~ from our NLP analysis of 62 combined software ratings.

 Switch to these Alternatives:
Cleveland RTA Bus Tracker
M-Bus
RTA GoMobile
Ann Arbor TheRide Bus Tracker
Laketran
myStop Mobile
CWRU Spartan Ride
OHGO
TARTA Flex
ParkDetroit

 Private Data EZFare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics