fix problems on M1FCU [iphone]

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—— Run into issues on M1FCU? Get help pending when official support gets back to you!

M1FCU
Info:
company: Members 1st Federal Credit Union
: https://www.members1st.org
: www.members1st.org
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Registration issue

Email confirmation workflow is poor

Fix: Check your email settings within the app to ensure that your email address is correct and that you have opted in for email confirmations. If... ⇲
 
UI issue

Scrolling selects and highlights objects

Fix: Try adjusting the sensitivity settings for touch input in your device's accessibility settings. Go to Settings > Accessibility > Touch and a... ⇲

Transaction notes require extra clicks

Fix: Check if there is an option to set default notes for transactions in the app settings. This can save time by automatically applying a note t... ⇲

Excessive screen space used for greetings

Fix: Look for settings in the app that allow you to customize the dashboard layout. If available, reduce the size of greeting messages or hide th... ⇲

Cluttered dashboard for business and personal accounts

Fix: Explore the app settings to see if there are options to customize the dashboard layout. You may be able to hide or rearrange sections to red... ⇲
 
Payments issue

Mobile deposits frequently fail

Fix: Ensure that you are following the correct procedure for mobile deposits. Make sure the check is properly endorsed and that you are taking cl... ⇲

Mobile deposit feature not recognizing checks

Fix: Ensure that the checks are properly endorsed and that you are taking clear, well-lit photos. Follow the app's guidelines for mobile deposits... ⇲
 
Account issue

Difficult to manage multiple accounts

Fix: Explore the account management section of the app to see if there are options to categorize or label accounts for easier navigation. This ca... ⇲
 
Login issue

Accessibility issues with login

Fix: Check the accessibility settings on your iPhone. Go to Settings > Accessibility and ensure that features like VoiceOver or Zoom are configur... ⇲

Login issues with authorization failures

Fix: Double-check your login credentials to ensure they are entered correctly. If you have forgotten your password, use the password recovery opt... ⇲
 
Security issue

Face ID not functioning properly

Fix: Go to Settings > Face ID & Passcode and ensure that Face ID is set up correctly for the M1FCU app. You may need to reset Face ID and set it... ⇲
 
Syncing issue

Inconsistent account balance updates

Fix: Refresh the app by pulling down on the account screen to manually update the balance. This can sometimes resolve discrepancies in displayed... ⇲
 
Support issue

Long wait times for customer support

Fix: Check the app for any self-help resources or FAQs that may address your issue without needing to contact support. This can save time and pro... ⇲
 
Downloads issue

Unable to access attached files

Fix: Ensure that you have the necessary permissions enabled for the app to access files on your device. Go to Settings > Privacy > Files and chec... ⇲
 
Messages issue

Unclear transfer confirmation messages

Fix: Check the app settings to see if there is an option to customize notification messages or confirmations. This may help clarify the informati... ⇲
 
Installation issue

M1FCU frequently requires reinstallation

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can resolve bugs that may cause frequent reinstallatio... ⇲
 
Notifications issue

Notifications sent to incorrect email

Fix: Check the email settings within the app to ensure that the correct email address is entered for notifications. Update it if necessary. OR... ⇲
 
Updates issue

Poor user experience after update

Fix: If the app's performance has declined after an update, try clearing the app's cache or data (if applicable) to improve functionality. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
68.7%

Good experience
26.6%

Neutral
4.7%

~ from our NLP analysis of 402 combined software ratings.

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 Private Data M1FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location