fix problems on MB&T [iphone]

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—— Run into issues on MB&T? Get help pending when official support gets back to you!

MB&T
Info:
company: Montecito Bank and Trust
: https://montecito.bank
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UI issue

poor design with no balance visibility

Fix: Check if there are any settings within the app that allow you to customize your dashboard or home screen. Some apps allow users to rearrange... ⇲

interface looks outdated

Fix: Check for any app updates in the App Store. Developers often release updates that improve the interface and user experience. OR If the in... ⇲

transfer instructions are unclear

Fix: Look for a tutorial or help section within the app that may provide step-by-step instructions for transfers. Many apps include guides for ne... ⇲

company names not displayed in transfers

Fix: Check if there are settings in the app that allow you to customize how transfer information is displayed. Some apps have options for showing... ⇲

confusing interface with frequent changes

Fix: Take time to explore the app after updates to familiarize yourself with any new features or layout changes. Often, updates come with a brief... ⇲
 
Messages issue

does not retain previous messages

Fix: Check the app settings to see if there is an option to save or archive messages. If not, consider taking screenshots of important messages f... ⇲
 
Security issue

authorization codes are frequent

Fix: Check if you have enabled two-factor authentication for your account. If so, consider disabling it temporarily to see if it reduces the freq... ⇲
 
Updates issue

new app is worse than previous versions

Fix: Explore the app settings to see if there are options to revert to a previous layout or features. Some apps allow users to customize their ex... ⇲
 
Support issue

customer service is unhelpful

Fix: Utilize the app's FAQ or help section, which may provide answers to common issues without needing to contact customer service. OR Look fo... ⇲

long delays in customer support

Fix: Try using the app's self-service options, such as FAQs or troubleshooting guides, to resolve issues without waiting for customer support.... ⇲
 
Camera issue

camera trigger fails during multiple deposits

Fix: Try restarting the app or your iPhone to refresh the camera functionality. This can often resolve temporary glitches. OR If the issue per... ⇲
 
Payments issue

unable to use app for direct deposits

Fix: Verify that your account settings are correctly configured for direct deposits. Check the app's help section for specific instructions on se... ⇲

money transfer fails frequently

Fix: Ensure that you have a stable internet connection when attempting to transfer money. Switch between Wi-Fi and cellular data to see if the is... ⇲
 
Freezing issue

MB&T is non-responsive on mobile devices

Fix: Force close the app and restart it. On iPhones, swipe up from the bottom of the screen (or double-tap the home button) to view open apps, th... ⇲
 
Crashes issue

frequent crashes

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete un... ⇲
 
Syncing issue

balance does not update on weekends

Fix: Check if the app has a refresh button or option to manually update your balance. This can sometimes force the app to pull the latest data.... ⇲
 
Slow issue

MB&T is laggy and slow

Fix: Close any unnecessary apps running in the background to free up memory. This can help improve the performance of the MB&T app. OR Conside... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.9%

Neutral
1.5%

~ from our NLP analysis of 1,739 combined software ratings.

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  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics