fix problems on Sacramento 311 [iphone]

—— Run into issues on Sacramento 311? Get help pending when official support gets back to you!

Sacramento 311

Info:

company: City of Sacramento

: https://www.cityofsacramento.org/

: www.cityofsacramento.org

Chat with our AI-based Sacramento 311 Support

🛠️ Common Sacramento 311 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sacramento 311 requires too many touches and screens to use efficiently

Fix: Familiarize yourself with the app's layout and features. Create a checklist of the most common tasks you perform and see if you can streamli... ⇲

Important text is written in light grey instead of black

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and increase the contrast or enable 'Increase Contrast' to make... ⇲

Settings issue

No option to enter intersection or use GPS coordinates

Fix: Use a mapping app (like Google Maps) to find the exact coordinates of the intersection you want to report. You can then manually enter the c... ⇲

No option to report tree or vegetation problems

Fix: Use the general report feature to describe the issue with trees or vegetation. Provide as much detail as possible to ensure it is directed t... ⇲

Privacy issue

User information is made public, risking safety

Fix: Review your privacy settings within the app. If there is an option to make your profile private or limit the visibility of your information,... ⇲

Crashes issue

Sacramento 311 crashes when uploading photos

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Sacramento 311, and check for updates. If the app is... ⇲

Blank startup screen after upgrade

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲

Sacramento 311 crashes when using dropdown menus

Fix: Try clearing the app's cache by deleting and reinstalling it. This can resolve issues related to corrupted data. OR If the problem persis... ⇲

Bugs issue

Error message when submitting reports

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection before submitting reports. If the connection is weak,... ⇲

Technical problems prevent submissions

Fix: Ensure that your app is updated to the latest version. If it is, try restarting your device to clear any temporary glitches. OR Check you... ⇲

Sacramento 311 does not save entered information

Fix: Before submitting any information, take a screenshot of your entries as a backup. This way, if the app fails to save, you can easily re-ente... ⇲

Updates issue

Feature moved to website instead of app

Fix: Bookmark the website on your mobile browser for easy access. You can also create a shortcut on your home screen for quicker navigation to th... ⇲

UI issue

Cannot see requests for pickup

Fix: Look for a 'My Requests' or 'History' section within the app. If it’s not visible, try refreshing the app or logging out and back in to see... ⇲

Keyboard covers text box during input

Fix: Try rotating your device to landscape mode while typing. This may provide more space for the keyboard and text box to be visible. OR If t... ⇲

Loading issue

Sacramento 311 loads slowly and goes blank

Fix: Clear the app's cache by deleting and reinstalling it. This can help improve performance and resolve loading issues. OR Check for any ava... ⇲

Permissions issue

Sacramento 311 does not allow service requests without business registration

Fix: If you are a resident, check if there is an option for individual users to register or submit requests without a business account. Look for... ⇲

Sacramento 311 does not allow requests after entering intersection location

Fix: Double-check the format of the intersection you are entering. Ensure it matches the app's requirements (e.g., using 'and' between street nam... ⇲

Support issue

Incompetent call center support

Fix: Document your issues clearly and concisely before calling. This will help you communicate your problem effectively and may lead to better su... ⇲