fix problems on Citytouch [iphone]

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—— Run into issues on Citytouch? Get help pending when official support gets back to you!

Citytouch
Info:
company: The City Bank Limited
: https://citytouch.com.bd
: citytouch.com.bd
Chat with our AI-based Citytouch Support
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Screen issue

Blank screen after entering OTP

Fix: Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage > Citytouch. If there's an option to offload the app, do that,... ⇲
 
UI issue

Confusing UI

Fix: Familiarize yourself with the app: Spend some time exploring the different sections of the app. Look for a help or tutorial section that may... ⇲

Inability to view all accounts on one page

Fix: Check for account grouping options: Within the app, look for settings that allow you to group or manage accounts. This may help you view mul... ⇲

Limited transaction history visibility

Fix: Check the app settings: Look for options in the app that allow you to adjust the date range or filter transaction history to see more entrie... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. You can test this by trying to load other apps or... ⇲
 
Login issue

Face ID login issues

Fix: Re-enable Face ID for the app: Go to your iPhone's Settings > Face ID & Passcode > Other Apps. Find Citytouch and toggle it off and then bac... ⇲
 
Network issue

Mobile data connectivity issues

Fix: Check your mobile data settings: Go to Settings > Cellular and ensure that Cellular Data is enabled for Citytouch. You can also toggle it of... ⇲

Server errors

Fix: Check for service outages: Visit the Citytouch website or social media pages to see if there are any announcements regarding server issues o... ⇲
 
Privacy issue

Masked mobile numbers in profile

Fix: Check privacy settings: Go to your profile settings within the app and look for options related to privacy or visibility of your mobile numb... ⇲
 
Security issue

No two-way verification

Fix: Enable two-factor authentication if available: Check the app settings for security options and enable any available two-factor authenticatio... ⇲
 
Crashes issue

Frequent app restarts

Fix: Update the app: Go to the App Store and check for updates for Citytouch. An update may fix bugs causing the app to restart frequently. OR... ⇲
 
Bugs issue

Credit card function not working smoothly

Fix: Check your credit card details: Ensure that all information entered for your credit card is correct, including the card number, expiration d... ⇲
 
Customization issue

No dynamic currency option

Fix: Check the app settings: Look for currency settings within the app that may allow you to select your preferred currency for transactions. O... ⇲

Dark mode issues

Fix: Toggle dark mode settings: Go to Settings > Display & Brightness and switch between Light and Dark mode to see if this resolves the issue in... ⇲
 
Updates issue

Delayed transaction updates

Fix: Refresh the app: Pull down on the transaction history page to refresh the data and see if the updates appear. OR Check your internet conn... ⇲
 
Payments issue

Inability to transfer to certain numbers

Fix: Verify the recipient's number: Ensure that the number you are trying to transfer to is correct and supported by the app for transfers. OR... ⇲
 
Ads issue

Excessive marketing emails

Fix: Unsubscribe from marketing emails: Look for an 'Unsubscribe' link at the bottom of the marketing emails you receive and follow the instructi... ⇲
 
Settings issue

Limited beneficiary management for transfers

Fix: Check for beneficiary settings: Within the app, look for a section dedicated to managing beneficiaries and see if you can add or edit benefi... ⇲
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 what users are saying
Good experience
81.4%

Bad experience
12.4%

Neutral
6.2%

~ from our NLP analysis of 1,641 combined software ratings.

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 Private Data Citytouch collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers