fix problems on Selfridges [iphone]

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—— Run into issues on Selfridges? Get help pending when official support gets back to you!

Selfridges
Info:
company: Selfridges Retail Ltd
: http://www.selfridges.com/GB/en/info/ContactUs
Chat with our AI-based Selfridges Support
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Syncing issue

Inconsistent product availability between app and website

Fix: 1. Refresh the app by closing it completely and reopening it. 2. Clear the app cache by going to Settings > General > iPhone Storage > Selfr... ⇲
 
Login issue

Login issues

Fix: 1. Ensure you are entering the correct username and password. 2. Reset your password by tapping 'Forgot Password?' on the login screen. 3. C... ⇲

Frequent login failures

Fix: 1. Ensure you are entering the correct username and password. 2. Reset your password by tapping 'Forgot Password?' on the login screen. 3. C... ⇲
 
Bugs issue

Cart appears empty

Fix: 1. Ensure you are logged into your account. 2. Clear the app cache by going to Settings > General > iPhone Storage > Selfridges > Offload Ap... ⇲

Difficulty deleting items from wishlist

Fix: 1. Ensure the app is updated to the latest version via the App Store. 2. Try logging out and back into your account to refresh the wishlist.... ⇲

Inability to remove out of stock items from cart

Fix: 1. Try refreshing the app by closing it completely and reopening it. 2. Clear the app cache by going to Settings > General > iPhone Storage... ⇲

Required fields cause page to restart

Fix: 1. Ensure the app is updated to the latest version via the App Store. 2. Try filling out the required fields slowly and carefully to avoid t... ⇲
 
Glitches issue

Wishlist function glitches

Fix: 1. Update the app to the latest version via the App Store. 2. Clear the app cache by going to Settings > General > iPhone Storage > Selfridg... ⇲
 
Slow issue

Slow page load times

Fix: 1. Check your internet connection and switch between Wi-Fi and mobile data. 2. Clear the app cache by going to Settings > General > iPhone S... ⇲
 
Crashes issue

Selfridges crashes

Fix: 1. Update the app to the latest version via the App Store. 2. Clear the app cache by going to Settings > General > iPhone Storage > Selfridg... ⇲
 
UI issue

Import duties not displayed correctly

Fix: 1. Ensure the app is updated to the latest version via the App Store. 2. Check your shipping address settings to ensure they are correct. 3.... ⇲

Order history difficult to review

Fix: 1. Ensure the app is updated to the latest version via the App Store. 2. Log out and back into your account to refresh the order history. 3.... ⇲

User interface not user-friendly

Fix: 1. Familiarize yourself with the app layout by exploring different sections. 2. Check for any tutorials or help sections within the app that... ⇲
 
Search issue

Search functionality is slow

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Selfridges > Offload App. Reinstall the app afterward. 2. Ensure yo... ⇲
 
Notifications issue

Notifications not received

Fix: 1. Check your notification settings by going to Settings > Notifications > Selfridges and ensure notifications are enabled. 2. Ensure the ap... ⇲
 
Support issue

Issues with return process

Fix: 1. Review the return policy on the website to ensure you are following the correct procedure. 2. If the app is not allowing you to initiate... ⇲
 
Payments issue

Payment issues with PayPal

Fix: 1. Ensure your PayPal account is linked correctly in the app settings. 2. Check for any restrictions or issues with your PayPal account. 3.... ⇲
 
Freezing issue

Selfridges freezes during checkout

Fix: 1. Ensure the app is updated to the latest version via the App Store. 2. Clear the app cache by going to Settings > General > iPhone Storage... ⇲
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 what users are saying
Good experience
91.7%

Bad experience
5.4%

Neutral
3.0%

~ from our NLP analysis of 6,600 combined software ratings.

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 Private Data Selfridges collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics