fix problems on CGTN [iphone]

​

—— Run into issues on CGTN? Get help pending when official support gets back to you!

CGTN
Info:
company: China Global Television Network Corp.
: https://www.cgtn.com/about-us
Chat with our AI-based CGTN Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Notifications disappear when opening the app

Fix: Check if the app is set to clear notifications upon opening. Go to 'Settings' > 'Notifications' > 'CGTN' and see if there is an option to ke... ⇲

Difficulty activating notifications

Fix: Ensure that notifications are enabled in the app settings. Open the CGTN app, go to 'Settings' within the app, and look for a 'Notifications... ⇲
 
UI issue

Old-fashioned user interface

Fix: Explore the settings within the app to see if there are any themes or layout options that can be adjusted for a more modern look. Sometimes,... ⇲

Zoom capability not available for mobile and computer

Fix: Check if there are any pinch-to-zoom gestures available in the app. If not, consider using the device's accessibility features. On iPhone, g... ⇲
 
Audio issue

Audio player does not stop after exiting the app

Fix: Check if the audio is still playing in the background. Swipe up from the bottom of the screen (or double-click the home button) to access th... ⇲
 
Settings issue

Settings screen is blank

Fix: Try restarting the app. Close the CGTN app completely and then reopen it to see if the settings screen loads properly. OR If the issue pe... ⇲
 
Loading issue

CGTN not loading news content on iPhone

Fix: Check your internet connection. Ensure that you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try swit... ⇲
 
Video issue

Autoplay videos consume data

Fix: Disable autoplay in the app settings if available. Look for a 'Video Settings' or 'Playback' section within the app to turn off autoplay.... ⇲
 
Content issue

Content perceived as propaganda

Fix: If you find the content biased, consider diversifying your news sources. Use other news apps or websites to get a broader perspective on cur... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
81.3%

Bad experience
11.9%

Neutral
6.9%

~ from our NLP analysis of 379 combined software ratings.

 Switch to these Alternatives:
Xinhua News
People's Daily
Global Times
South China Morning Post: News
Sixth Tone
CGTN Now
Al Jazeera English
CNA (Channel NewsAsia)
南方周末-最可信赖的新闻
新华社

 Private Data CGTN collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Browsing History
    • Usage Data
    • Diagnostics