fix problems on Madewell [iphone]

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—— Run into issues on Madewell? Get help pending when official support gets back to you!

Madewell
Info:
company: JCrew Group INC
: https://www.madewell.com/contact-us.html
Chat with our AI-based Madewell Support
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Syncing issue

Inconsistent syncing with website

Fix: 1. Log out of the app and log back in to refresh the connection. 2. Ensure you have a stable internet connection during this process. OR... ⇲
 
UI issue

Blank pages during navigation

Fix: 1. Close the app and restart your iPhone. 2. Reopen the app and try navigating again. OR 1. Check for app updates in the App Store and in... ⇲
 
Login issue

Issues with account login

Fix: 1. Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password' option to reset it. O... ⇲

Madewell logs out users frequently

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. OR 1. Check your phone's settings to ensure th... ⇲

Madewell does not recognize user as logged in

Fix: 1. Log out and log back in to refresh your session. 2. Ensure you have a stable internet connection during this process. OR 1. Clear the... ⇲
 
Account issue

Cannot access order history in app

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Ensure you have a stable internet connection. OR 1. Check if the a... ⇲

No access to rewards and discounts

Fix: 1. Log out and log back into your account to refresh your rewards status. 2. Ensure you are connected to the internet. OR 1. Check if the... ⇲

Password reset link does not work

Fix: 1. Check your email's spam or junk folder for the reset link. 2. Ensure you are using the correct email associated with your account. OR... ⇲
 
Payments issue

Payment processing errors

Fix: 1. Ensure your payment information is correctly entered in the app. Go to your account settings and verify your payment details. OR 1. Tr... ⇲

Promotions not applied at checkout

Fix: 1. Ensure you enter the promo code correctly and check for any expiration dates or restrictions on the promotion. OR 1. Try restarting th... ⇲
 
Bugs issue

Items added to cart do not appear

Fix: 1. Log out of the app and log back in to refresh the cart. 2. Ensure you have a stable internet connection while adding items. OR 1. Clea... ⇲

Items double in quantity when added

Fix: 1. Ensure you are not tapping the 'Add to Cart' button multiple times. Wait for the confirmation message before adding more items. OR 1.... ⇲

Inaccurate item availability

Fix: 1. Refresh the app by logging out and logging back in. 2. Check the website for the most accurate availability information. OR 1. Clear t... ⇲

Inconsistent item sizing and fit information

Fix: 1. Check the size guide provided in the app for each item before purchasing. 2. Read customer reviews for additional sizing insights. OR... ⇲
 
Search issue

Limited search and filter options

Fix: 1. Use the search bar effectively by entering specific keywords related to the items you are looking for. OR 1. Check for app updates in... ⇲
 
Customization issue

Inability to save sizes for multiple categories

Fix: 1. Manually select sizes each time you shop, as the app may not support saving sizes for multiple categories currently. OR 1. Provide fee... ⇲
 
Glitches issue

Glitches when removing items from favorites

Fix: 1. Try closing the app and reopening it to see if the issue resolves itself. 2. If the problem persists, uninstall and reinstall the app.... ⇲
 
Compatibility issue

Madewell relies heavily on website for functionality

Fix: 1. Use the website directly for tasks that are not functioning well in the app until the app is improved. OR 1. Provide feedback through... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
3.9%

Neutral
2.1%

~ from our NLP analysis of 25,549 combined software ratings.

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 Private Data Madewell collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Search History
    • Usage Data
    • Diagnostics