fix problems on Stepz [iphone]

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—— Run into issues on Stepz? Get help pending when official support gets back to you!

Stepz - Step Counter & Tracker
Info:
company: Easy Tiger Apps, LLC.
: https://bendingspoons.com/support.html?app=839671656
: stepzapp.com
Chat with our AI-based Stepz Support
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Bugs issue

Inaccurate step counting

Fix: Ensure that the app has permission to access your phone's motion and fitness data. Go to Settings > Privacy > Motion & Fitness and toggle on... ⇲

Inconsistent daily step totals

Fix: Ensure that the app is running in the background and has permission to track your activity throughout the day. Check the app settings for ba... ⇲
 
Updates issue

Data loss after updates

Fix: Before updating the app, back up your data if the app provides an export feature. Check the app settings for any data export options to save... ⇲
 
Customization issue

No dark mode

Fix: Check your iPhone settings to see if enabling 'Dark Mode' in Settings > Display & Brightness affects the app's appearance. Some apps adapt t... ⇲

No manual input for steps

Fix: Look for any settings or features within the app that allow for manual entry of steps. If none exist, consider using a different app that su... ⇲

Lack of widgets

Fix: Check if the app has been updated recently, as new features like widgets may be added in updates. Look in the app settings or the App Store... ⇲

No option to pause step tracking

Fix: If the app does not allow you to pause tracking, consider manually stopping the tracking when you don't need it. Check the app for a stop bu... ⇲

Limited customization options

Fix: Explore all settings within the app to see if there are any hidden customization features. Sometimes options are not immediately visible and... ⇲
 
Freezing issue

Stepz freezes

Fix: Try closing the app completely and restarting it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open... ⇲
 
UI issue

Poor color scheme

Fix: Check the app settings for any options to change themes or colors. Some apps allow users to customize the interface to improve visibility an... ⇲

Poor user interface after updates

Fix: Explore the app settings to see if there are options to revert to a previous layout or customize the interface to your liking. OR If the... ⇲
 
Ads issue

Ads with loud audio

Fix: Check your device's volume settings and lower the media volume before using the app to minimize the impact of loud ads. You can also mute yo... ⇲
 
Compatibility issue

Requires phone to be carried at all times

Fix: If you want to track steps without carrying your phone, consider using a dedicated fitness tracker or smartwatch that syncs with the app.... ⇲
 
Settings issue

Difficulty in accessing historical data

Fix: Check the app's settings or menu for a 'History' or 'Reports' section where you can view past data. Some apps have hidden features that are... ⇲
 
Payments issue

High subscription cost

Fix: Evaluate the features offered in the subscription and determine if they are worth the cost for your needs. If not, consider using the free v... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure that your iPhone's operating system is up to date, as app crashes can sometimes be caused by compatibility issues. Go to Settings > G... ⇲
 
Account issue

No option to delete account

Fix: Check the app's settings for an account management section. Some apps have options to deactivate or delete accounts that may not be immediat... ⇲
 
Support issue

Unresponsive customer support

Fix: If customer support is unresponsive, check the app's FAQ or help section for common issues and solutions that may address your concerns with... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.0%

Bad experience
9.0%

Neutral
4.0%

~ from our NLP analysis of 30,621 combined software ratings.

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 Private Data Stepz collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Weekly Pro with Free Trial: $3.99 Unlock all the features.
  2. Bundle Subscription: $3.99 Get access to all the premium features
  3. Weekly Pro: $3.99 Unlock all the features and hide ads.
  4. Stepz PRO: $0.99 This IAP deactivates & hides all ads in the app.
  5. Bundle Subscription: $3.99 Get access to all the premium features
  6. Weekly - Free Trial: $3.99 Unlock the full potential of Stepz
  7. Weekly Bundle - Free Trial: $6.99 Unlock the full potential of the Stepz Bundle
  8. Weekly Premium: $4.99 Get access to all the premium features.
  9. Weekly Prime with Free Trial: $2.99 Benefit of all the prime features.
  10. Weekly Bundle: $6.99 Unlock the full potential of the Stepz Bundle