fix problems on Sony [iphone]

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—— Run into issues on Sony ? Get help pending when official support gets back to you!

Sony | Sound Connect
Info:
company: Sony Corporation
: https://www.sony.net/
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Bugs issue

Sony requires frequent restarts

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. If upda... ⇲
 
Settings issue

Sony does not maintain noise cancellation settings

Fix: 1. Check if there is an option in the app settings to save your noise cancellation preferences. If available, enable it. 2. If the app does... ⇲
 
Crashes issue

Sony crashes on iOS

Fix: 1. Update the Sound Connect app to the latest version available in the App Store. 2. If the app continues to crash, try uninstalling and rei... ⇲
 
Compatibility issue

Sony does not work in horizontal position on iPad

Fix: 1. Check if the app has a setting for orientation lock. If it does, ensure it is set to allow horizontal orientation. 2. If there is no such... ⇲

Sony does not support Windows or Mac

Fix: 1. Use the app on your iPhone or iPad as a primary device for managing your headphones. 2. If you need to use it on a computer, consider usi... ⇲
 
Customization issue

No customization for touch controls

Fix: 1. Check the app settings to see if there are any options for customizing touch controls. If not, you may need to use the default settings.... ⇲

Sony does not allow for standby time customization

Fix: 1. Check the app settings to see if there is an option for standby time. If not, you may need to use the default settings. 2. Refer to the u... ⇲
 
Privacy issue

Sony requires invasive tracking

Fix: 1. Go to Settings > Privacy > Tracking on your iPhone and disable 'Allow Apps to Request to Track'. This will limit tracking by the app. 2.... ⇲
 
UI issue

Sony has poor user interface for EQ settings

Fix: 1. Familiarize yourself with the EQ settings by exploring all available options in the app. 2. If the interface is confusing, take notes on... ⇲
 
Network issue

Sony disconnects from headphones during use

Fix: 1. Ensure that your headphones are fully charged and within range of your iPhone. 2. Check for any interference from other Bluetooth devices... ⇲
 
Updates issue

Sony has slow firmware update process

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network during the firmware update. 2. Close any unnecessary apps running in the b... ⇲
 
Login issue

Sony has unnecessary login requirements

Fix: 1. Check if there is an option to use the app without logging in. If available, select that option. 2. If you must log in, consider using a... ⇲
 
Features issue

Sony has limited features for earbuds

Fix: 1. Explore the app thoroughly to ensure you are not missing any features. 2. Refer to the user manual for your earbuds to see if there are s... ⇲
 
Ads issue

Sony has pop-up ads that delay access to settings

Fix: 1. Check if there is a premium version of the app that removes ads. If so, consider upgrading. 2. If ads are bothersome, try using the app i... ⇲
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 what users are saying
Good experience
86.7%

Bad experience
10.0%

Neutral
3.3%

~ from our NLP analysis of 44,940 combined software ratings.

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 Private Data Sony collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Health & Fitness
    • Identifiers
    • Usage Data
    • Diagnostics
    • Surroundings
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Surroundings
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Other Data