fix problems on Pathao [iphone]

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—— Run into issues on Pathao? Get help pending when official support gets back to you!

Pathao
Info:
company: PATHAO LTD.
: https://pathao.com/contact/
: pathao.com
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Payments issue

Inconsistent fare pricing

Fix: 1. Review Fare Estimates: Before confirming a ride, always check the fare estimate provided in the app. This can help you understand the exp... ⇲

Bidding option leads to unfair pricing

Fix: 1. Set a Fair Bid: When using the bidding option, ensure your bid is competitive but fair based on the average fare for that route. 2. Monit... ⇲

Issues with payment processing

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to the payment settings in the app to verify.... ⇲
 
Support issue

Poor customer support response time

Fix: 1. Use In-App Support: Navigate to the help or support section within the Pathao app. Use the chat feature if available for quicker response... ⇲

Inability to report driver behavior effectively

Fix: 1. Use In-App Reporting: After the ride, use the in-app rating and feedback system to report any issues with the driver’s behavior. 2. Docum... ⇲

Lack of proper complaint resolution

Fix: 1. Document Your Complaint: Clearly document your complaint with all relevant details and submit it through the app’s support feature. 2. Fo... ⇲

Poor communication from customer service

Fix: 1. Use Multiple Channels: If you’re not getting a response through one channel, try reaching out via different methods (e.g., in-app chat, e... ⇲
 
UI issue

Difficulties in locating exact pickup/drop-off points

Fix: 1. Use Landmarks: When entering your pickup or drop-off location, use well-known landmarks to help the driver find you more easily. 2. Adjus... ⇲

Pathao interface is not user-friendly

Fix: 1. Explore the App: Spend some time exploring the app’s features and layout to familiarize yourself with its navigation. 2. Use Help Section... ⇲
 
Bugs issue

Riders often argue or are rude

Fix: 1. Stay Calm: If you encounter a rude rider, try to remain calm and avoid escalating the situation. Politely ask them to keep the conversati... ⇲

Food delivery cancellations due to distance

Fix: 1. Check Delivery Radius: Before placing an order, check the delivery radius for the restaurant to ensure it delivers to your location. 2. C... ⇲

Unprofessional delivery personnel

Fix: 1. Rate Your Delivery: After receiving your order, provide feedback on the delivery personnel’s professionalism through the app’s rating sys... ⇲

Limited restaurant options due to radius restrictions

Fix: 1. Expand Search Area: If possible, adjust your location settings to see if there are more restaurant options available in nearby areas. 2.... ⇲

Delayed order cancellations

Fix: 1. Cancel Promptly: If you need to cancel an order, do so as soon as possible through the app to minimize delays. 2. Check Cancellation Poli... ⇲

Inadequate tracking of order status

Fix: 1. Refresh the App: If the order status isn’t updating, try refreshing the app or closing and reopening it to see if the status updates. 2.... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close Background Apps: Double-click the home button and swipe away any unnecessary apps running in the background to free up resources. 2... ⇲
 
Ads issue

Invasive SMS promotions

Fix: 1. Opt-Out: Check the SMS you received for an option to opt-out of future messages. This is often included at the bottom of promotional text... ⇲
 
Settings issue

No option to switch phone numbers for different countries

Fix: 1. Update Profile: Check if you can update your phone number in the profile settings. If not, you may need to create a new account with the... ⇲
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 what users are saying
Good experience
86.7%

Bad experience
9.9%

Neutral
3.4%

~ from our NLP analysis of 12,025 combined software ratings.

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 Private Data Pathao collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics