fix problems on Houston Public Library [iphone]

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—— Run into issues on Houston Public Library? Get help pending when official support gets back to you!

Houston Public Library
Info:
company: Houston Area Library Automated Network
: http://www.yourlibraryapp.com/HoustonPublicLibrary
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Network issue

Unable to connect to server

Fix: 1. Check your Wi-Fi or cellular data connection. Make sure you are connected to the internet. 2. Restart your iPhone to refresh the network... ⇲

Persistent server connection issues

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart your iPhone to refresh... ⇲
 
Slow issue

Slow loading times

Fix: 1. Close any unnecessary apps running in the background to free up resources. 2. Clear the app's cache by going to Settings > General > iPho... ⇲

Houston Public Library still lags after updates

Fix: 1. Restart your iPhone to clear temporary files and improve performance. 2. Close any unnecessary apps running in the background to free up... ⇲
 
Downloads issue

Incomplete page downloads

Fix: 1. Check your internet connection to ensure it is stable. 2. Try refreshing the page by pulling down on the screen. 3. If the issue persists... ⇲
 
Syncing issue

Checkouts and holds not displaying

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check your internet connection to ensure it is stable. 3. Pull... ⇲
 
Login issue

Frequent login prompts

Fix: 1. Ensure that you are using the correct login credentials. 2. Check if the app has permission to use your device's storage, as this can aff... ⇲

Cannot log back in after logging out

Fix: 1. Ensure you are entering the correct username and password. 2. Check if your internet connection is stable. 3. Restart the app and try log... ⇲
 
Camera issue

Barcode scanning fails

Fix: 1. Ensure that the camera lens is clean and unobstructed. 2. Hold the barcode steady and ensure it is well-lit. 3. Try moving the camera clo... ⇲
 
UI issue

Complicated user interface

Fix: 1. Familiarize yourself with the app by exploring each section. Take note of where key features are located. 2. Check for any tutorials or h... ⇲
 
Account issue

Inability to renew books

Fix: 1. Navigate to the 'Checkouts' section and select the book you wish to renew. 2. Look for a 'Renew' button; if it is grayed out, it may mean... ⇲
 
Compatibility issue

Houston Public Library stopped working after last iOS update

Fix: 1. Restart your iPhone to refresh the system. 2. Check if the Houston Public Library app has an update available in the App Store and instal... ⇲
 
Settings issue

Inappropriate age rating for children

Fix: 1. Review the app's content and settings to ensure it aligns with your expectations for children's use. 2. Set up parental controls on your... ⇲
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 what users are saying
Bad experience
54.3%

Good experience
34.3%

Neutral
11.4%

~ from our NLP analysis of 35 combined software ratings.

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 Private Data Houston Public Library collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data