Fix Session errors on iphone

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UI
Cannot change font size via iOS Text Size feature

🛠️ Check if the app has its own settings for text size. Open the app, go to Settings (if available), an... show fix »
Media viewing lacks orientation rotation

🛠️ Check if your device's orientation lock is enabled. Swipe down from the top-right corner of the scre... show fix »
 
Screen
Screen locks during video calls

🛠️ To prevent your iPhone from locking during video calls, go to Settings > Display & Brightness > Auto... show fix »
 
Syncing
Messages not syncing between devices

🛠️ Ensure that you are logged into the same Apple ID on all devices. Go to Settings > [Your Name] and c... show fix »
 
Messages
Messages not self-deleting as expected

🛠️ Check the settings for message deletion. Go to Settings > Messages and look for 'Keep Messages'. Ens... show fix »
Message requests deleting on their own

🛠️ Check if there are any settings related to message requests in the app. If there is an option to man... show fix »
Cannot edit sent messages

🛠️ Currently, if the app does not support editing sent messages, you can copy the message, delete the o... show fix »
New messages not appearing in conversation

🛠️ Try refreshing the conversation by pulling down on the chat screen to refresh. This can sometimes tr... show fix »
Screenshots not appearing in chats on iOS

🛠️ Ensure that you are taking screenshots correctly by pressing the Side Button and Volume Up button si... show fix »
Messages not showing up without reopening app

🛠️ Try closing the app completely and reopening it to see if that resolves the issue. You can do this b... show fix »
Links not sent correctly from other apps

🛠️ Ensure that you are copying the link correctly from the other app. Long press on the link and select... show fix »
Messages frequently fail to send

🛠️ Check your internet connection to ensure you have a stable Wi-Fi or cellular data connection. If the... show fix »
 
Customization
Inability to edit user names before chat acceptance

🛠️ Currently, there is no option to edit usernames before accepting a chat. As a workaround, you can ac... show fix »
Limited personalization options for backgrounds and text colors

🛠️ Explore the app's settings to see if there are any themes or background options available. Some apps... show fix »
No ability to set custom names and photos for conversations

🛠️ If the app does not allow for custom names and photos, consider using a different messaging app that... show fix »
 
Notifications
Push notifications delayed or not received

🛠️ Go to Settings > Notifications > [App Name] and ensure that 'Allow Notifications' is turned on. Chec... show fix »
Notifications not received when app is in background

🛠️ Check your notification settings in Settings > Notifications > [App Name]. Ensure that 'Allow Notifi... show fix »
Inconsistent notifications for new messages

🛠️ Check your notification settings in Settings > Notifications > [App Name] and ensure that all notifi... show fix »
 
Crashes
Delete old open group messages function causes crashes

🛠️ If the app crashes when trying to delete old messages, try deleting messages in smaller batches inst... show fix »
 
Network
Audio and video calls fail with VPN

🛠️ Try disconnecting from the VPN before making audio or video calls, as VPNs can sometimes interfere w... show fix »
 
Backup
Recovery phrase does not retain messages

🛠️ Ensure that you are entering the recovery phrase correctly. Double-check for any typos or errors whe... show fix »
 
Account
No support for multiple identities

🛠️ If you need to manage multiple identities, consider creating separate accounts for each identity wit... show fix »
 
Settings
No auto-save for media on a per-conversation basis

🛠️ Check the app settings to see if there is an option to enable auto-saving of media. If not, you may... show fix »
No option to save chat transcripts

🛠️ Check if the app has a feature to export or save chats in the settings. If not, you may need to copy... show fix »
No option to clear chat history

🛠️ If the app does not provide an option to clear chat history, you can manually delete individual mess... show fix »
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 Contact Support
Developer:
The Loki Project
Email:
  https://getsession.org/faq
Website:
🌐 getsession.org
Terms/Privacy:
⚔️ https://getsession.org/privacy-policy/
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 Private Data Session collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

 Breakdown of Software Ratings
Positive experience
61.3%

Negative experience
31.3%

Neutral
7.5%

~ from our NLP analysis of 912 combined software ratings.