fix problems on Session [iphone]

—— Run into issues on Session? Get help pending when official support gets back to you!

Session - Private Messenger

Info:

company: The Loki Project

: https://getsession.org/faq

: getsession.org

Chat with our AI-based Session Support

🛠️ Common Session Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Emoji reactions are too small

Fix: Unfortunately, there is no direct way to change the size of emoji reactions in the app. However, you can use larger emojis by sending them a... ⇲

16% of users had this problem

Option for delay on screen lock requiring authentication

Fix: Go to your iPhone's Settings app. Scroll down and tap on 'Display & Brightness'. Look for 'Auto-Lock' and set it to a longer duration (e.g.,... ⇲

14% of users had this problem

Notifications issue

Notifications not received when app is in background

Fix: Check your notification settings in Settings > Notifications > [App Name]. Ensure that 'Allow Notifications' is enabled and that the setting... ⇲

Push notifications delayed or not received

Fix: Go to Settings > Notifications > [App Name] and ensure that 'Allow Notifications' is turned on. Check that the alert style is set to 'Banner... ⇲

Inconsistent notifications for new messages

Fix: Check your notification settings in Settings > Notifications > [App Name] and ensure that all notification options are enabled. Also, check... ⇲

Messages issue

Messages not showing up without reopening app

Fix: Try closing the app completely and reopening it to see if that resolves the issue. You can do this by swiping up from the bottom of the scre... ⇲

Messages frequently fail to send

Fix: Check your internet connection to ensure you have a stable Wi-Fi or cellular data connection. If the connection is weak, try switching to a... ⇲

Messages not self-deleting as expected

Fix: Check the settings for message deletion. Go to Settings > Messages and look for 'Keep Messages'. Ensure it is set to '30 Days' or '1 Year' a... ⇲

Message requests deleting on their own

Fix: Check if there are any settings related to message requests in the app. If there is an option to manage message requests, ensure that it is... ⇲

Cannot edit sent messages

Fix: Currently, if the app does not support editing sent messages, you can copy the message, delete the original, and send a new message with the... ⇲

New messages not appearing in conversation

Fix: Try refreshing the conversation by pulling down on the chat screen to refresh. This can sometimes trigger new messages to appear. OR If r... ⇲

Screenshots not appearing in chats on iOS

Fix: Ensure that you are taking screenshots correctly by pressing the Side Button and Volume Up button simultaneously. Check your Photos app to s... ⇲

Links not sent correctly from other apps

Fix: Ensure that you are copying the link correctly from the other app. Long press on the link and select 'Copy' before pasting it into the messa... ⇲

UI issue

Cannot change font size via iOS Text Size feature

Fix: Check if the app has its own settings for text size. Open the app, go to Settings (if available), and look for 'Text Size' or 'Accessibility... ⇲

Media viewing lacks orientation rotation

Fix: Check if your device's orientation lock is enabled. Swipe down from the top-right corner of the screen to access the Control Center and ensu... ⇲

Screen issue

Screen locks during video calls

Fix: To prevent your iPhone from locking during video calls, go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while you ar... ⇲

Syncing issue

Messages not syncing between devices

Fix: Ensure that you are logged into the same Apple ID on all devices. Go to Settings > [Your Name] and check the Apple ID. Also, make sure that... ⇲

Customization issue

Inability to edit user names before chat acceptance

Fix: Currently, there is no option to edit usernames before accepting a chat. As a workaround, you can accept the chat and then immediately chang... ⇲

Limited personalization options for backgrounds and text colors

Fix: Explore the app's settings to see if there are any themes or background options available. Some apps allow you to change backgrounds or them... ⇲

No ability to set custom names and photos for conversations

Fix: If the app does not allow for custom names and photos, consider using a different messaging app that offers this feature for better personal... ⇲

Crashes issue

Delete old open group messages function causes crashes

Fix: If the app crashes when trying to delete old messages, try deleting messages in smaller batches instead of all at once to see if that resolv... ⇲

Network issue

Audio and video calls fail with VPN

Fix: Try disconnecting from the VPN before making audio or video calls, as VPNs can sometimes interfere with call quality and connectivity. OR... ⇲

Backup issue

Recovery phrase does not retain messages

Fix: Ensure that you are entering the recovery phrase correctly. Double-check for any typos or errors when inputting the phrase. OR If the rec... ⇲

Account issue

No support for multiple identities

Fix: If you need to manage multiple identities, consider creating separate accounts for each identity within the app if that feature is available... ⇲

Settings issue

No auto-save for media on a per-conversation basis

Fix: Check the app settings to see if there is an option to enable auto-saving of media. If not, you may need to manually save media from each co... ⇲

No option to save chat transcripts

Fix: Check if the app has a feature to export or save chats in the settings. If not, you may need to copy and paste important conversations into... ⇲

No option to clear chat history

Fix: If the app does not provide an option to clear chat history, you can manually delete individual messages or conversations by swiping left on... ⇲