fix problems on MoMo PSB [iphone]

​

—— Run into issues on MoMo PSB? Get help pending when official support gets back to you!

MoMo PSB
Info:
company: MTN Nigeria
: https://momo.mtn.com/home-page/
: momo.mtn.com
Chat with our AI-based MoMo PSB Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Incorrect pin issue during transactions

Fix: Double-check that you are entering the correct PIN. If you have recently changed your PIN, ensure you are using the updated one. If you cont... ⇲

Money deductions without explanation

Fix: Check your transaction history within the app to see if there are any details regarding the deductions. Sometimes, pending transactions may... ⇲

Frequent transaction delays

Fix: Monitor your internet connection and try to perform transactions during times of lower network traffic. OR If delays persist, consider us... ⇲
 
Slow issue

Slow transaction processing

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the speed improves. Restart your route... ⇲

MoMo PSB is slow and frustrating

Fix: Close any background apps that may be consuming resources on your device. This can help improve the performance of the MoMo PSB app. OR C... ⇲
 
Account issue

Inability to access account after funding

Fix: Try logging out and then logging back into the app. This can refresh your session and may resolve access issues. OR If the issue continue... ⇲

Issues with password reset

Fix: Ensure you are following the correct steps for password reset as outlined in the app. Check your email for any reset links and ensure they a... ⇲
 
Compatibility issue

No international transfer support

Fix: Look for alternative apps or services that specialize in international transfers. You may need to use a different platform for such transact... ⇲
 
Customization issue

No option to manually add airtime beneficiaries

Fix: Check if there is an option to add beneficiaries in the app settings or during the transaction process. Sometimes, this feature may be hidde... ⇲
 
Syncing issue

Inconsistent transaction updates

Fix: Refresh the app or log out and back in to see if the transaction updates appear. Sometimes, a simple refresh can resolve display issues. O... ⇲
 
UI issue

Lack of data balance visibility

Fix: Check if there is a specific section in the app for viewing your data balance. Sometimes, this information is located in the account setting... ⇲
 
Support issue

Poor agent support

Fix: Utilize any available self-service options in the app to resolve common issues without needing to contact an agent. OR If you must contac... ⇲

No feedback on reported issues

Fix: Keep a record of your reported issues and follow up periodically through the app's support feature to check on the status of your reports.... ⇲
 
Security issue

MoMo PSB security vulnerabilities

Fix: Ensure that you are using the latest version of the app, as updates often include security patches. Check the App Store for updates regularl... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
89.3%

Bad experience
6.5%

Neutral
4.2%

~ from our NLP analysis of 3,313 combined software ratings.

 Switch to these Alternatives:
MTN MoMo
Moniepoint Personal Banking
FairMoney: Loans & Banking
Moniepoint Business Banking
Monibac
B A EXchange
Kuda Business
Swift-Money
Grey: Inclusive Global Banking
PocketApp: Send & Manage Money

 Private Data MoMo PSB collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics