fix problems on Justlife (Home Services) [iphone]

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—— Run into issues on Justlife (Home Services)? Get help pending when official support gets back to you!

Justlife (Home Services)
Info:
company: JUSTMOP.COM DMCC
: http://www.justlife.com
: www.justlife.com
Chat with our AI-based Justlife (Home Services) Support
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Support issue

Late arrivals

Fix: When booking an appointment, ask for a time window (e.g., 1-2 hours) instead of a specific time. This can help manage expectations and reduc... ⇲

No communication about delays

Fix: Set up notifications in the app if available, so you receive updates about your appointment status. This can help you stay informed about an... ⇲

Frequent staff changes

Fix: Request to have the same cleaner for your appointments if you find someone you like. This can help build a rapport and ensure a more consist... ⇲

Lack of quality control

Fix: After each service, take a few minutes to review the work done and provide detailed feedback. This can help the company identify areas for i... ⇲

Faulty or missing cleaning supplies

Fix: Before the appointment, confirm with the cleaner what supplies they will bring. If you have specific preferences or requirements, communicat... ⇲

Unprofessional cleaners

Fix: If you encounter an unprofessional cleaner, document your experience and provide feedback through the app. This can help the company address... ⇲

Inaccurate appointment scheduling

Fix: Double-check your appointment details in the app before the scheduled time. If you notice any discrepancies, contact customer service immedi... ⇲

Inadequate response to complaints

Fix: When submitting a complaint, be as detailed as possible about your issue. Include dates, times, and specific problems to help the company un... ⇲

Cancellation of appointments without notice

Fix: Check the app regularly for any updates or notifications regarding your appointments. If you notice a cancellation, reach out to customer se... ⇲

Unreliable booking system

Fix: If you experience issues with the booking system, try clearing the app cache or reinstalling the app to see if that resolves the problem.... ⇲

Lack of empathy in customer support

Fix: When communicating with customer support, express your feelings clearly and calmly. This can sometimes encourage a more empathetic response... ⇲
 
Payments issue

Refund issues

Fix: Familiarize yourself with the refund policy outlined in the app or website. If you believe you are entitled to a refund, gather any relevant... ⇲

Hidden fees

Fix: Review the pricing structure in the app before booking a service. Make sure to read any fine print regarding additional fees to avoid surpri... ⇲
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 what users are saying
Good experience
91.3%

Bad experience
6.1%

Neutral
2.6%

~ from our NLP analysis of 5,830 combined software ratings.

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 Private Data Justlife (Home Services) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics